Microsoft Office
Lien Philogene-Norville CGSP
Founder of E-Prendes Global Inc.🔸BAE Podcast🔸Business Developer & Administrator🔸Entrepreneurship & Professional StartUp Advisor🔸Certified Guest Services Professional- Tourism🔸
Roseau,Not Applicable
Summary
I'm Lien Philogene- Norville, the driving force behind E-Prendes Gloabl Inc., an entrepreneurship education, small business support , empowerment & creative agency, dedicated to empowering professionals and enhancing minority-owned businesses in Dominica and across the Caribbean. With a profound commitment to career growth and entrepreneurial success, we offer tailored strategies that navigate the complexities of today’s dynamic business environment. I am passionate about small business development, backed by a strong administrative foundation, but still learning. Always learning. I'm excited to continue growing and to leverage and continue my education and experience, to make a positive impact on everyone I touch.
At E-Prendes Global Inc., my expertise in startup advising and new business development is put to strategic use, empowering entrepreneurs with the necessary tools and insights for success. Our team has consistently delivered professional startup advising, business plan development, and digital solutions that foster growth and innovation.
In my recent tenure at Springfield Trading Ltd., I contributed to HR management by maintaining the integrity of confidential records and supporting recruitment and performance management procedures. Our collective efforts ensured seamless HR operations and supported the company's strategic human resources initiatives, enhancing our effectiveness and efficiency in talent management.
I am a proactive and dependable business development, administration and finance professional, offering fifteen+years experience in the public and private sector, where I performed in various capacities, backed by certificates awarded in areas such as Sales and Marketing, Business Management, Human Resource Management, Entrepreneurship Ecosystems Development, Report Writing and Public Speaking and Presentation Skills, among others.
With a proven track record of developing work schedules and processes that function efficiently for both staff and clients, I am now re- positioning my career goals to align closely with my personal ambitions.
I believe in continuously uplifting my station in life, and at this time I am working to build a new career around specific areas of interest.
Overview
20
20
years of professional experience
12
12
years of post-secondary education
20
20
Certificates
3
3
Languages
Work History
Business Developer and Professional StartUpAdvisor
E-Prendes Global
Roseau
12.2019 - Current
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
Administrative Assistant to the Executive Director
The Ministry of Education, Human Resource Planning, Vocational Training and National Excellence
Roseau
06.2018 - 09.2019
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Managed communication to ten (10) executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Preserved important, confidential files by developing electronic recordkeeping system, improving office efficiency 60%.
- Obtained signatures for financial documents and invoices.
- Prepared correspondence, reports and other documents in final formats, using correct punctuation, capitalization, spelling, grammar and style.
- Used Adobe InDesign to create complex documents, presentations and booklets.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Executive Vice President
Junior Chamber International Dominica
Roseau
01.2018 - 12.2018
- Was responsible for Special Projects and Sustainable Investments.
- Deputized for the President whenever needed or requested to do so by the President.
- Carried out such duties as may be assigned by the President and promote the activities related to the JCI Areas of Opportunity.
- Supervised the activities of the Vice President(s) assigned to me.
- Advised the President and Executive Council on program and project matters.
- Received all material and information relating to programs and projects received from JCI and the national organization in his field of responsibility and distribute these to the Vice President(s).
- Performed any other duties as maybe assigned by the president.
Clerical Assistant
Ministry of Blue and Green Economy, Agriculture and Food Security
Roseau
01.2013 - 06.2018
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Executed record filing system to improve document organization and management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
- Monitored Director's work calendar and scheduled appointments, meetings and travel.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Assisted team members with administrative requirements by expertly using diverse office software, including Microsoft Office.
- Maintained staff directory and company policy handbook for human resources department.
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
- Organized weekly staff meetings and logged minutes for corporate records.
- · Received monies from customers for the sale of import permits, sale of citrus plants, lab analysis and sale of livestock, lodged monies into the cash book by double entry;
- · Assisted the Director of Agriculture with his day to day duties in the absence of the Executive Officer;
- · Performed secretarial duties for the Technical Officers and Agricultural Extension Officers;
- · Processed job applications, screened applicants and aided the Director in the process of hiring and placements;
- · Reviewed, calculated and amended where necessary Employee Assessment Reviews (EADRs)
- · Prepared yearly Budgetary estimates for the Agriculture Extension Unit;
- · Prepared databases and forms for the Technical Officer/Extension, for use by the extension officers to aid in farmer and farm activities.
General Secretary
Junior Chamber International Dominica
Roseau
09.2016 - 01.2018
- Was the administrative officer of the Chapter responsible directly to the President.
- Gave notice of all General Membership Meetings of whatever nature.
- Was responsible for taking minutes of General Membership Meetings and for keeping a permanent record of such minutes, which shall be open to inspection by members at all reasonable times.
- Prepared the Agendas of all meetings and submit them to the President for approval.
- Was responsible for the preparation of the Annual Report of the Chapter.
- Supervised the activities of the Assistant Secretary General.
- Performed any other duty as may be required under the directive of the Executive Council.
Secretary
University of the West Indies, Open Campus, Dominica
Roseau
09.2015 - 06.2016
- Was responsible for the documentation and communication of the activities of the Guild.
- Was the primary administration officer and provides the links between the Guild, members and outside agencies.
- Possessed excellent communication skills and maintained confidentiality on relevant matters and the able to delegate tasks and supervise others.
- Prepared agendas, prepared and distributed minutes, received and disseminated correspondence to and from the guild.
Accounts Clerk
The Ministry of Education, Human Resource Planning, Vocational Training and National Excellence
Roseau
01.2013 - 07.2013
- Entered figures using 10-key calculator to compute data quickly.
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Set up and updated Excel spreadsheets to track financial data.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained accurate and complete documentation for all financial department procedures.
- Monitored status of accounts receivable and payable to facilitate efficient processing.
- Balanced reports to submit for approval and verification.
- Communicated with suppliers to reconcile invoice payments.
Administrative Officer
Government of Dominica
Roseau
01.2008 - 12.2012
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared daily progress reports to assist business leaders with key decision making and strategic operational planning.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Interpreted management directives to define and document administrative staff processes.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Reviewed information, created models and contributed to decision-making process by forecasting trends.
- Collected data, input records and protected electronic files.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Scheduled appointments and meetings, organized materials and prepared rooms.
Customer Accounts Executive
Clear Harbor, Dominica
Canefield Industrial Site, Dominica
06.2007 - 01.2008
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Contacted clients with past-due payments and actively monitored all payments due from clients.
- Established procedures for collection of past due amounts.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Researched accounts and completed due diligence to resolve collection problems.
- Conducted investigations of customer accounts and payment histories.
- Accessed credit records to evaluate customer credit histories.
- Reviewed all expense reports for accuracy and proper expense disclosure.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Researched and resolved accounts payable discrepancies.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Faults Clerk
SAT Telecoms (now DIGICEL)
Roseau
07.2004 - 08.2004
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
Convent High School
Bath Road, Roseau, Dominica 09.2000 - 07.2005
Associate of Arts - Accounting
Dominica State College
Stockfarm, Dominica 09.2005 - 06.2007
Bachelor of Science - Accounting And Finance
University of The West Indies, CaveHill Campus
Bridgetown, Barbados 09.2010 - 07.2014
No Degree - Entrepreneurship
3 Day Start Up Entrepreneurship Training Institute
Austin, Texas 01.2019 - 12.2019
No Degree - Sales And Marketing Management 1
University of The West Indies, Open Campus
ElmsHall Road, Dominica 06.2020 - 08.2020
No Degree - Human Resources Management 1
University of The West Indies, Open Campus
ElmsHall Road, Dominica 06.2020 - 08.2020
No Degree - Guest Services
American Hotel And Lodging Education Institute
Orlando, Florida 12.2020 - 12.2020
Skills
Office administration
Accomplishments
2021 YLAI Impact Grant Awardee
2021 YLAI Professional Development Grant Awardee
The National Development Foundation of Dominica (NDFD)’s 2021Green Innovation Summit Top 10
2021 World Bank Group Youth Summit Invited Attendee
The National Development Foundation of Dominica (NDFD)’s 2021 Green Innovation Summit Top 15
24th Dominica Youth Business Trust Small Business Assistance Facility Grant Awardee
Certificate of Achievement- Dominica Entrepreneurship and
Innovation HUB, Dominica Association of Industry & Commerce and Organization of American States
2021 National Merit Scholar
Certificate of successful completion- Small Business Management
Training, Dominica Youth Business Trust and Youth Business International.
Selected to participate in the UNDP Accelerator Lab
Official Delegate for the 2021 Global Entrepreneurship Congress
Certificate of completion in Makeup Artistry
U.S. Department of State and 3 Day Start Up 2020 Grant
2019 YLAI Entrepreneurship Ecosystems Everywhere (EEE) Initiative Attendee, Jamaica
Certificate of participation in the National Co-operative
Appointed to serve on the Selection and Review Committee of the
2020 Young Leaders of the Americas Initiative (YLAI) Professional Fellows Program
Awarded a Young Leaders of the Americas Initiative (YLAI) Travel Grant
Awarded fully- funded participation & attendance, by the US Embassy in Barbados, for the 2019 Caribbean Start- Up Summit in Barbados.
Certificate of completion in Rules and Regulations Training of the Public Service.
Certificate of completion in Report Writing.
Certificate of completion of the Young Leaders of the Americas Initiative 2018 Entrepreneurship Institute
2018 Mentee, in the Cherie Blaire Foundation:Mentoring Women in Business Programme.
Certificate of congratulations on successfully completing
Certificate of Achievement of the (YLAI) Professional Fellowship in Miami, Florida from Global Ties, Miami.Chief Delegate/ JCI Area C Conference of the Americas, Miami
2017 Junior Chamber International West Indies Marketing & PRO
Committee Member
2016 Award for Professionalism for the 1st Quarter (Sept-Dec 2016)/JCI Dominica Local Chapter
2016 Certificate in Effective Communication
2016 Award for Professionalism - JCI Dominica
2016 Certificate of Outstanding Contribution to JCI Dominica
2016 Certificate in Small Business Management
2016 Certificate in Time Management.
2014 Certificate in Building Interpersonal Skills
2009 Certificate in Customer Service.
2nd Runner Up 2007 National Miss Wob Dwiyet Pageant.
2006 Certificate of Completion, Information &
Affiliations
- Jaycees
- Young Leaders of the Americas Initiative (YLAI)
- Dominica Youth Business Trust
- National Development Foundation Dominica
- University of the West Indies
- American Hotel and Lodging Educational Institute
- 3 Day Start-Up
Certification
Certified Guest Services Professional, American Hotel and Lodging Association - December 2020
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid time offTeam Building / Company Retreats401k matchPersonal development programsWork from home optionFlexible work hoursPaid sick leaveStock Options / Equity / Profit SharingHealthcare benefitsAdditional Information
Welcome to my profile!
I'm Lien Philogene- Norville, the driving force behind E-Prendes Gloabl Inc., an entrepreneurship education, small business support , empowerment & creative agency, dedicated to empowering professionals and enhancing minority-owned businesses in Dominica and across the Caribbean. With a profound commitment to career growth and entrepreneurial success, we offer tailored strategies that navigate the complexities of today’s dynamic business environment. I am passionate about small business development, backed by a strong administrative foundation, but still learning. Always learning. I'm excited to continue growing and to leverage and continue my education and experience, to make a positive impact on everyone I touch.
At E-Prendes Global Inc., my expertise in startup advising and new business development is put to strategic use, empowering entrepreneurs with the necessary tools and insights for success. Our team has consistently delivered professional startup advising, business plan development, and digital solutions that foster growth and innovation.
In my recent tenure at Springfield Trading Ltd., I contributed to HR management by maintaining the integrity of confidential records and supporting recruitment and performance management procedures. Our collective efforts ensured seamless HR operations and supported the company's strategic human resources initiatives, enhancing our effectiveness and efficiency in talent management.
I am a proactive and dependable business development, administration and finance professional, offering fifteen+years experience in the public and private sector, where I performed in various capacities, backed by certificates awarded in areas such as Sales and Marketing, Business Management, Human Resource Management, Entrepreneurship Ecosystems Development, Report Writing and Public Speaking and Presentation Skills, among others.
With a proven track record of developing work schedules and processes that function efficiently for both staff and clients, I am now re- positioning my career goals to align closely with my personal ambitions.
I believe in continuously uplifting my station in life, and at this time I am working to build a new career around specific areas of interest.
Software
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
French Creole
Advanced (C1)
Timeline
No Degree - Guest Services
American Hotel And Lodging Education Institute
12.2020 - 12.2020
No Degree - Sales And Marketing Management 1
University of The West Indies, Open Campus
06.2020 - 08.2020
No Degree - Human Resources Management 1
University of The West Indies, Open Campus
06.2020 - 08.2020
Business Developer and Professional StartUpAdvisor
E-Prendes Global
12.2019 - Current
No Degree - Entrepreneurship
3 Day Start Up Entrepreneurship Training Institute
01.2019 - 12.2019
Administrative Assistant to the Executive Director
The Ministry of Education, Human Resource Planning, Vocational Training and National Excellence
06.2018 - 09.2019
Executive Vice President
Junior Chamber International Dominica
01.2018 - 12.2018
General Secretary
Junior Chamber International Dominica
09.2016 - 01.2018
Secretary
University of the West Indies, Open Campus, Dominica
09.2015 - 06.2016
Clerical Assistant
Ministry of Blue and Green Economy, Agriculture and Food Security
01.2013 - 06.2018
Accounts Clerk
The Ministry of Education, Human Resource Planning, Vocational Training and National Excellence
01.2013 - 07.2013
Bachelor of Science - Accounting And Finance
University of The West Indies, CaveHill Campus
09.2010 - 07.2014
Administrative Officer
Government of Dominica
01.2008 - 12.2012
Customer Accounts Executive
Clear Harbor, Dominica
06.2007 - 01.2008
Associate of Arts - Accounting
Dominica State College
09.2005 - 06.2007
Faults Clerk
SAT Telecoms (now DIGICEL)
07.2004 - 08.2004
High School Diploma -
Convent High School
09.2000 - 07.2005
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