Lisanna Bique
Pointe Michel,Common Wealth Of Dominica
Summary
Dedicated and organized individual seeking the position of Assistant Clerk with the Pointe Michel Village Council, bringing strong administrative, communication, and record-keeping skills to support the efficient operations of the Council.
Overview
1
1
year of professional experience
2022
2022
years of post-secondary education
Work History
Customer Service Representative
Clear Harbor
CaneField , Dominica
2022.04 - 2023.09
- Answered incoming calls and emails, providing frontline customer support and assistance with transactions.
- De-escalated problematic customer concerns while maintaining a calm, professional demeanor.
- Informed customers about billing procedures, processed payments, and provided setup assistance.
- Developed strong customer relationships through effective communication and problem-solving.
- Documented interactions and maintained records accurately.
Education
Graduate Certificate - Certificate in Pre Health
Dominica State College
Roseau, Dominica , 2019.09 - 2021.07
Wesley High School
Roseau , Dominica Skills
- Skills & Competencies
Proficient in clerical and administrative duties (filing, record-keeping, correspondence)
Strong oral and written communication skills
Experience in preparing reports, meeting minutes, and official documents
Computer literate: MS Word, Excel, Email, and other office tools
Ability to maintain confidentiality and handle sensitive information
Team player with excellent organizational and time management skills
References
Kay Fontaine +1 321 438 1428
Hon Denise Charles Pemberton +1 767 2754025
Timeline
Customer Service Representative
Clear Harbor
2022.04 - 2023.09
Graduate Certificate - Certificate in Pre Health
Dominica State College
2019.09 - 2021.07
Wesley High School