Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Tamicia Etienne

Scott's Head,08

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work History

Bar Owner

Tamz Seaside Bar
01.2013 - 10.2024

As a bar owner my aim was operating the bar,managing my employee and finances,ensuring there is always fully stock and also ensuring good customer satisfaction and great atmosphere.

  • Managed cash flows by accurately tracking daily transactions, deposits, invoices payments, and payroll processing.
  • Established security protocols to ensure the safety of guests and employees while maintaining a fun atmosphere conducive to enjoyable nightlife experiences.
  • Maintained clean and orderly premises, adhering to strict health and safety regulations for the wellbeing of both customers and staff.
  • Established strong relationships with law enforcement agencies to proactively address potential issues related to patron safety or alcohol-related incidents.
  • Analyzed sales data to identify trends in consumer preferences, adjusting menu offerings accordingly to maximize profitability.

Office Worker

CGM Gallagher Insurance
12.2019 - 01.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Improved customer satisfaction by addressing inquiries promptly and professionally.

Office Clerk

Soufriere Village Council
06.2011 - 10.2011

Receptionist

Filing Documents

Payment Of Paupers

Field Work

  • Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Supported staff on special assignments and ad hoc projects.
  • Handled incoming business and client requests for information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Junior Office Clerk

Child Fund Caribbean
10.2008 - 12.2009

Filing documents

Receptionist

Field work

  • Promoted a professional office environment by maintaining clean and organized workspaces.
  • Supported staff on special assignments and ad hoc projects.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Purchased and maintained office supplies.

Education

High School Diploma -

Wesley High School
Roseau
09.1999 - 06.2004

Dominica Youth Skills
High Street
05.2008 - 10.2008

Skills

Effective leadership

Health and safety

Great Customer Satisfaction

Verbal and written communication

Customer service management

File organization

Telephone reception

Word processing

Filing systems

Basic accounting

Inbound and Outbound calls

Scheduling appointments

Customer service

Excel spreadsheets

Invoice processing

Timeline

Office Worker

CGM Gallagher Insurance
12.2019 - 01.2020

Bar Owner

Tamz Seaside Bar
01.2013 - 10.2024

Office Clerk

Soufriere Village Council
06.2011 - 10.2011

Junior Office Clerk

Child Fund Caribbean
10.2008 - 12.2009

Dominica Youth Skills
05.2008 - 10.2008

High School Diploma -

Wesley High School
09.1999 - 06.2004
Lisa Tamicia Etienne