Lizann Hilaire
Elmshall, Commonwealth of Dominica
Summary
Competent in demonstrating a professional demeanor and significantly improved the culture at Adams Healthcare Ltd. Expertise in payroll processing and problem-solving aptitude, combined with a proven track record in enhancing vendor relationships positions me as a valuable asset.
Overview
21
21
years of professional experience
Work History
Administrative Assistant/Accounts Supervisor
Adams Healthcare Ltd
02.2008 - Current
- Supervised employees and ensured smooth running of the day to day operations
- Created an environment of privacy and confidentiality for clients
- Perform tasks such as Processing payments, review departments cash transaction, filing, bank deposits, data entry
- Process transactions (wire transfers), Issuing cheques payments
- Resolve financial discrepancies
- Assist in preparation of financial reports
- Manage communication with vendors and clients via email, phone and in person. Negotiate payment terms and maintain good business relationships
- Provide support to the Accounting Department by handling front office operations
- Prepare, review and file payroll documents
- Prepare D.S.S, PAYE, TD3, TD5 forms for on time submission and filings
- Monitor and conduct Online banking transactions
- Record daily sales and provide monthly report for each department
Receptionist
Carl & Sons Unique Bakery
12.2007 - 02.2008
- Received visitors and customers in a professional manner and provide the necessary assistance .
- Confirm clients meeting with management.
- Answered telephone and directed incoming calls to the correct department.
- Received and recorded drivers daily sales of bread and pastry
- Kept record of bonds used on a daily basis
- Responded to inquiries from callers seeking information.
- Helped maintain office security by monitoring visitor access.
- Handled incoming and outgoing package deliveries.
- Distribute Drivers wages.
- Make payment to vendors and ensure the necessary documents are signed
Customer Account Executive
Clear Harbor
01.2007 - 11.2007
- Provided information to Comcast customers in relation to their accounts and purchased services.
- Resolved customer complaints swiftly and efficiently.
- Defused escalated calls by providing satisfactory solutions for both customers and the company.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by providing accurate information promptly.
- Demonstrated strong knowledge of products and services provided and make recommendations to customers.
- Upselling services to increase sales and provide customers with an overall experience based on their interest.
- Participated in training programs to enhance product knowledge and customer service skills.
- Provided troubleshooting assistance to customers experiencing difficulty with their cable boxes.
Cashier
A.C Shillingford & Co. Ltd
09.2003 - 09.2004
- Greeted customers and responded promptly to their needs.
- Operated cash register for cash, check, and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customers needs and made product recommendations to increase sales.
- Demonstrated good team spirit to achieve sales targets, maintain a clean and well stocked store.
- Maintained clean checkout area as part of customer shopping experience.
Education
Associate of Arts - Business Administration
Dominica State College
Stock Farm, Dominica07-2006
High School Diploma -
St. Martin Secondary
Roseau, Dominica06-2001
Skills
- Cash flow management
- Problem-solving aptitude
- Professional demeanor
- Vendor relationships
- Sales reporting
- Time management abilities
- Staff management
- Product knowledge
- Reliability
- Expense tracking
- Accounts payable supervision
- Payroll processing
Timeline
Administrative Assistant/Accounts Supervisor
Adams Healthcare Ltd
02.2008 - Current
Receptionist
Carl & Sons Unique Bakery
12.2007 - 02.2008
Customer Account Executive
Clear Harbor
01.2007 - 11.2007
Cashier
A.C Shillingford & Co. Ltd
09.2003 - 09.2004
Associate of Arts - Business Administration
Dominica State College
High School Diploma -
St. Martin Secondary
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