Summary
Overview
Work History
Education
Skills
Hobbies: Event planning, youth mentoring, reading and gardening
Timeline
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Margaret Seaman

Roseau,Dominica

Summary

Dynamic Facilities Manager with a proven track record at Clear Harbor, excelling in asset management and emergency preparedness. Successfully reduced operational costs through strategic vendor management and budgeting, while enhancing team productivity through effective supervision and performance evaluations. Committed to fostering a collaborative environment and ensuring high standards of service delivery.

Overview

39
39
years of professional experience

Work History

Facilities Manager

Clear Harbor
12.2008 - Current
  • Responded to building emergencies and managed repairs.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
  • Review submitted quotes, within signing authority, for correct scope of work and pricing based on usual and customary rates; solicit comparable quotes, as necessary.
  • Work with Strategic Sourcing and Finance department to ensure most efficient and lowest cost service model is in place with applicable vendors.
  • Procure all and repair of CH-supported property and installed, non-programmatic systems and equipment including generator, air-conditioning units, carpet cleaning, cafeteria maintenance.
  • Organized and make preparation for visiting clients and executives.
  • Ensures compliance and implementation to policies as they relate to Call Centre facilities.
  • Works with General manager to manage annual facility budget.

Senior Supervisor

Valley Engineering
07.2008 - 11.2008
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.

Customer Service Manager

Marpin Telecom Services
06.1986 - 04.2004
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Improved team morale by establishing recognition program for exceptional customer service.
  • Improved service delivery consistency by monitoring and adjusting workflows.
  • Tailored training content to meet specific needs of customer service representatives.
  • Designed incentive programs to motivate staff and improve service levels.
  • Reduced customer complaints by proactively identifying and addressing common issues.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

Dominica Community High School
Palmgrove, Dominica

Bachelor of Science - Management

Ashworth College Online
Atlanta, USA
09-2024

Skills

  • Building maintenance
  • Budgeting and financial management
  • Building inspections
  • Asset management
  • Inventory procurement
  • Emergency preparedness
  • Planning and scheduling
  • Performance evaluations
  • Employee supervision and task delegation

Hobbies: Event planning, youth mentoring, reading and gardening

Event Planning: My experience in event planning has strengthened my organizational, problem solving, and leadership skills. I have successfully coordinated various events, managing logistics, budgeting, and team collaboration to ensure smooth execution. This ability to plan and manage complex tasks translates well into a professional environment, where efficiency and attention to detail are crucial.


Youth Mentoring: As a youth mentor, I have developed strong communication, interpersonal and leadership skills. Guiding young individuals in personal and professional development has enhanced my ability to listen, provide constructive feedback, and motivate others - qualities that are essential in teamwork and client engagement in any workplace.


Reading: Reading is a continuous source of knowledge and critical thinking for me. I engage with literature on business strategy, law, and leadership, which enhances my analytical skills and broadens my perspective. This habit fosters a growth mindset, enabling me to adapt to new challenges and stay informed about industry trends.


Gardening: Gardening has taught me patience, resilience, and attention to detail. It requires long-term planning, problem-solving, and adaptability - skills tat are equally valuable in a professional setting. Additionally, it provides a send of mindfulness and balance, which contributes to overall productivity and well-being in a high-pressure work environment.

Timeline

Facilities Manager

Clear Harbor
12.2008 - Current

Senior Supervisor

Valley Engineering
07.2008 - 11.2008

Customer Service Manager

Marpin Telecom Services
06.1986 - 04.2004

High School Diploma -

Dominica Community High School

Bachelor of Science - Management

Ashworth College Online
Margaret Seaman