Marist Charles-Joseph
Bath Estate,Roseau
Summary
Overall dynamic professional, with knowledge in accounts receivable/payable and customer service excellence. Savvy in QuickBooks and financial transactions, complemented by strong problem-solving abilities. Demonstrated success in enhancing operational efficiency and fostering customer loyalty. Skilled in staff supervision and strategic planning, contributing to significant business development. Experienced at balancing business objectives with staff motivation, fostering productivity, and improving customer satisfaction
Overview
14
14
years of professional experience
Work History
Supervisor
Maximum Building Supplies
Industrial Site Fond Cole, Dominica
2021.06 - Current
- - Oversee daily operations, ensuring efficiency and adherence to company policies.
- Manage accounts receivable and accounts payable, ensuring timely processing.
- Supervise staff, balancing business objectives with employee engagement.
- Prepare payroll and social security.
- Step in for absent team members across various roles to maintain smooth operations.
- Oversee inventory, sales strategies, and supplier relations.
- Balance end-of-day sales.
- Enhance customer service initiatives to drive satisfaction and repeat business.
Customer Service Representative/Payroll/Accounts Receivable Clerk
Depex Color Lab
46 Corkstreet , Roseau
2011.05 - 2016.11
- Provided exceptional customer service, resolving queries, and improving client experience.
- Photography and bulk printing of paraphernalia, flyers, documents, and photos.
- Handled accounts receivable, ensuring accurate invoicing and timely payments using QuickBooks.
- Managed payroll processing, ensuring compliance with financial regulations.
- Assisted in sales, inventory management, and production coordination.
- Developed critical thinking skills to address operational challenges.
Sales Representative
Lime
Old Street , Roseau
2011.10 - 2011.10
- Assisted customers in selecting the best phone plans, packages, and devices.
- Upsell service upgrades.
- Ensured that contracts and paperwork were completed correctly.
- Ensure the inventory is in check.
- Assist customers with queries and questions about service features.
Promotional Brand Ambassador
Archipelago & Co Ltd
DCP Mahaut , Roseau
2011.05 - 2011.08
- Product demonstration, sampling and give away.
- Engagement and interactions with customers.
- Sales support for the sales team.
Promotions Assistant
Digicel Dominica
Bath Road, Roseau
2010.12 - 2010.12
- Approach and engage with potential customers at the event.
- Brand promotion and giveaways.
- Persuasively explained and promoted the available plans and offers by the company.
Education
Certificate - Introduction To Supervision
Alison
Ireland2022-05
Diploma - Customer Service
Alison
Ireland2022-05
Certificate - Diversity,Equity And Inclusion In The Workplace
University Of South Florida
Muma College Of Business2021-05
Certificate - Hazard Recognition And Risk Assessment
Alison
Ireland2021-03
Certificate - Hospital & Tourism Management
Florida Atlantic University
Florida Atlantic University2020-04
Certificate -
The University Of The West Indies
Dominica2017-09
International Diploma -
Cambridge International College
England2017-03
Certificate - Sales & Marketing Management
The University Of The West Indies Open Campus
Dominica2013-09
Seconday Education Certificate -
Caribbean Examinations Council
Dominica Grammar School2010-06
Diploma - Secondary School Diploma-Merit
Dominica Grammar School
Valley Road Roseau2010-06
Baccalaureate - Exec Business Administration- Spec Human Resources
Cambridge International College
EnglandSkills
- Accounts Receivable and Accounts Payable Management
- Customer Service and Sales Management
- QuickBooks and financial transactions
- People and Operations Management
- Branding and Marketing
- Strategic Planning and Business Development
- Staff supervision and multi-role support
- Problem-Solving and Critical Thinking
- Event Coordinator
- Inventory management
- Data entry
- Graphic designs
Timeline
Supervisor
Maximum Building Supplies
2021.06 - Current
Sales Representative
Lime
2011.10 - 2011.10
Customer Service Representative/Payroll/Accounts Receivable Clerk
Depex Color Lab
2011.05 - 2016.11
Promotional Brand Ambassador
Archipelago & Co Ltd
2011.05 - 2011.08
Promotions Assistant
Digicel Dominica
2010.12 - 2010.12
Certificate - Introduction To Supervision
Alison
Diploma - Customer Service
Alison
Certificate - Diversity,Equity And Inclusion In The Workplace
University Of South Florida
Certificate - Hazard Recognition And Risk Assessment
Alison
Certificate - Hospital & Tourism Management
Florida Atlantic University
Certificate -
The University Of The West Indies
International Diploma -
Cambridge International College
Certificate - Sales & Marketing Management
The University Of The West Indies Open Campus
Seconday Education Certificate -
Caribbean Examinations Council
Diploma - Secondary School Diploma-Merit
Dominica Grammar School
Baccalaureate - Exec Business Administration- Spec Human Resources
Cambridge International College