Marist Charles-Joseph
Bath Estate,Roseau
Summary
Overall dynamic professional, with knowledge in accounts receivable/payable and customer service excellence. Savvy in QuickBooks and financial transactions, complemented by strong problem-solving abilities. Demonstrated success in enhancing operational efficiency and fostering customer loyalty. Skilled in staff supervision and strategic planning, contributing to significant business development. Experienced at balancing business objectives with staff motivation, fostering productivity, and improving customer satisfaction
Overview
14
14
years of professional experience
Work History
Supervisor
Maximum Building Supplies
Industrial Site Fond Cole, Dominica
06.2021 - Current
- - Oversee daily operations, ensuring efficiency and adherence to company policies.
- Manage accounts receivable and accounts payable, ensuring timely processing.
- Supervise staff, balancing business objectives with employee engagement.
- Prepare payroll and social security.
- Step in for absent team members across various roles to maintain smooth operations.
- Oversee inventory, sales strategies, and supplier relations.
- Balance end-of-day sales.
- Enhance customer service initiatives to drive satisfaction and repeat business.
Customer Service Representative/Payroll/Accounts Receivable Clerk
Depex Color Lab
46 Corkstreet , Roseau
05.2011 - 11.2016
- Provided exceptional customer service, resolving queries, and improving client experience.
- Photography and bulk printing of paraphernalia, flyers, documents, and photos.
- Handled accounts receivable, ensuring accurate invoicing and timely payments using QuickBooks.
- Managed payroll processing, ensuring compliance with financial regulations.
- Assisted in sales, inventory management, and production coordination.
- Developed critical thinking skills to address operational challenges.
Sales Representative
Lime
Old Street , Roseau
10.2011 - 10.2011
- Assisted customers in selecting the best phone plans, packages, and devices.
- Upsell service upgrades.
- Ensured that contracts and paperwork were completed correctly.
- Ensure the inventory is in check.
- Assist customers with queries and questions about service features.
Promotional Brand Ambassador
Archipelago & Co Ltd
DCP Mahaut , Roseau
05.2011 - 08.2011
- Product demonstration, sampling and give away.
- Engagement and interactions with customers.
- Sales support for the sales team.
Promotions Assistant
Digicel Dominica
Bath Road, Roseau
12.2010 - 12.2010
- Approach and engage with potential customers at the event.
- Brand promotion and giveaways.
- Persuasively explained and promoted the available plans and offers by the company.
Education
Certificate - Introduction To Supervision
Alison
Ireland05-2022
Diploma - Customer Service
Alison
Ireland05-2022
Certificate - Diversity,Equity And Inclusion In The Workplace
University Of South Florida
Muma College Of Business05-2021
Certificate - Hazard Recognition And Risk Assessment
Alison
Ireland03-2021
Certificate - Hospital & Tourism Management
Florida Atlantic University
Florida Atlantic University04-2020
Certificate -
The University Of The West Indies
Dominica09-2017
International Diploma -
Cambridge International College
England03-2017
Certificate - Sales & Marketing Management
The University Of The West Indies Open Campus
Dominica09-2013
Seconday Education Certificate -
Caribbean Examinations Council
Dominica Grammar School06-2010
Diploma - Secondary School Diploma-Merit
Dominica Grammar School
Valley Road Roseau06-2010
Baccalaureate - Exec Business Administration- Spec Human Resources
Cambridge International College
EnglandSkills
- Accounts Receivable and Accounts Payable Management
- Customer Service and Sales Management
- QuickBooks and financial transactions
- People and Operations Management
- Branding and Marketing
- Strategic Planning and Business Development
- Staff supervision and multi-role support
- Problem-Solving and Critical Thinking
- Event Coordinator
- Inventory management
- Data entry
- Graphic designs
Timeline
Supervisor
Maximum Building Supplies
06.2021 - Current
Sales Representative
Lime
10.2011 - 10.2011
Customer Service Representative/Payroll/Accounts Receivable Clerk
Depex Color Lab
05.2011 - 11.2016
Promotional Brand Ambassador
Archipelago & Co Ltd
05.2011 - 08.2011
Promotions Assistant
Digicel Dominica
12.2010 - 12.2010
Certificate - Introduction To Supervision
Alison
Diploma - Customer Service
Alison
Certificate - Diversity,Equity And Inclusion In The Workplace
University Of South Florida
Certificate - Hazard Recognition And Risk Assessment
Alison
Certificate - Hospital & Tourism Management
Florida Atlantic University
Certificate -
The University Of The West Indies
International Diploma -
Cambridge International College
Certificate - Sales & Marketing Management
The University Of The West Indies Open Campus
Seconday Education Certificate -
Caribbean Examinations Council
Diploma - Secondary School Diploma-Merit
Dominica Grammar School
Baccalaureate - Exec Business Administration- Spec Human Resources
Cambridge International College
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