MARSHA CHASEAU
Roseau
Summary
Tourism and Hospitality professional with extensive industry knowledge and a proven track record of exceeding customer expectations. Highly motivated and disciplined team player with strong communication skills. Committed to long-term success in diverse environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Coulibri Ridge
Soufriere, Roseau
11.2021 - Current
- Assisted in maximizing financial performance and guest satisfaction per company mission.
- Ensured compliance with quality standards across all hotel operations from reservation to check-out.
- Oversaw protection and enhancement of hotel assets through effective maintenance and inventory control programs.
- Managed staff productivity, commitment, and loyalty through clear responsibilities and training initiatives.
- Supervised direct reports, fostering a positive work environment and organizational climate.
- Coordinated with vendors to maintain beneficial relationships that enhance guest experiences.
- Implemented job descriptions and standard operating procedures to ensure consistent service quality.
- Monitored hotel operations regularly to ensure compliance with local laws and customer satisfaction.
Tour dispatcher/ Receptionist
Castle Comfort Lodge/Dive Dominica
11.2012 - 03.2025
- Coordinated departure logistics with Captain and Crew to ensure timely boat departures.
- Managed reception duties, including answering calls and relaying messages.
- Greeted visitors, creating positive first impressions for the organization.
- Maintained accurate records of staff movements in and out of organization.
- Oversaw check-ins and check-outs, ensuring updated arrival and dispatch charts.
- Communicated arrival and departure details to Transfer Company efficiently.
- Educated clients on dispatcher procedures and pick-up schedules for clarity.
- Entered daily bar and kitchen sales data into QuickBooks for financial accuracy.
Restaurant Manager/Outlet Manager
Cabrits Resort & Spa Kempinski
Portsmouth
02.2020 - 09.2020
- Executed high standards of service and setup, leading a team in delivering exceptional guest experiences.
- Maintained cleanliness and organization of work areas, ensuring compliance with hotel standards.
- Trained staff on outlet concepts, services, and products to enhance knowledge and performance.
- Conducted daily pre-shift meetings to discuss preparation, guest profiles, and service expectations.
- Monitored operating supplies to minimize spoilage and wastage while controlling costs.
- Handled guest inquiries and complaints promptly, ensuring effective follow-up with management.
- Implemented flexible scheduling to optimize workforce utilization based on business patterns.
- Acted as Food & Beverage Duty Manager during absences, overseeing operations effectively.
Food and Beverage Service Supervisor
Fort Young Hotel
Roseau
02.2018 - 01.2020
- Ensured delivery of high-quality, industry-standard services throughout department.
- Maximized revenue and profit by optimizing financial contributions from food and beverage.
- Implemented strict control over monthly operating costs and budgets to enhance profitability.
- Reinforced health and safety guidelines across department to maintain compliance.
- Managed staff proactively to achieve departmental goals and objectives effectively.
- Established clear job descriptions and standard operating procedures for consistent quality.
- Facilitated open communication between department manager and staff to enhance collaboration.
- Trained staff on hotel policies, departmental procedures, and proper equipment usage.
Food and Beverage Service Manager (Acting)
Fort Young Hotel
Roseau
04.2018 - 08.2018
- Managed kitchen staff and food attendants to ensure exceptional dining experiences for guests.
- Oversaw administrative tasks, including equipment ordering and maintenance as needed.
- Monitored inventory levels of food, beverages, supplies, and other restaurant equipment.
- Maintained communication with hotel management staff to align operational goals.
- Collaborated with chef to develop and finalize menus for seasonal offerings.
- Created bar sales reconciliation reports for financial accuracy.
- Scheduled and supervised food and beverage service attendants and supervisors.
- Engaged with hotel and dining guests daily to promote brand and gather feedback.
Functions Coordinator
Fort Young Hotel
Roseau
09.2016 - 11.2017
- Executed events in line with client specifications and hotel management agreements.
- Managed customer relationships from initial contact through billing processes.
- Developed annual departmental budget to optimize resource allocation.
- Supervised and evaluated staff performance to ensure operational efficiency.
- Provided creative support to Sales and Marketing teams for departmental goal achievement.
- Prepared detailed monthly financial reports for management review.
- Maintained hotel’s social media presence, promoting new products and services.
- Coordinated event planning, securing sponsorships and ensuring adequate staffing.
Receptionist
Fort Young Hotel
Roseau
06.2015 - 09.2016
- Ensured maximum guest satisfaction by addressing complaints and performing follow-ups.
- Managed reception, registration, and daily room allocation for all guests.
- Liaised with Reservations, Housekeeping, and Sales and Marketing Departments to enhance operations.
- Maintained accurate log entries to track guest interactions and services provided.
Food and Beverage Service Attendant
Fort Young Hotel
Roseau
03.2015 - 06.2015
- Ensured exceptional guest experiences by maintaining focus on service quality.
- Welcomed guests within one minute of arrival, creating a positive first impression.
- Informed guests of specials and menu changes to enhance dining experience.
- Provided tailored food and beverage recommendations to meet guest preferences.
- Responded promptly and courteously to inquiries regarding menu items and services.
- Completed opening and closing checklists to uphold operational standards.
- Cleaned and stocked service and dining areas to maintain cleanliness and efficiency.
- Monitored guest dining experience to identify opportunities for improvement.
Functions attendant
Fort Young Hotel
Roseau
03.2014 - 02.2015
- Configured functions area based on client specifications.
- Monitored services to ensure alignment with client requests.
- Assisted in food and beverage service operations.
- Informed customers about daily specials and addressed menu inquiries.
- Checked customer satisfaction, addressing any concerns promptly.
- Cleared tables and counters after guests finished meals.
- Executed room service tasks for both bar and restaurant.
Freight service coordinator
Millennium Freight Services- H.H.V Whitchurch & Co. Ltd
Roseau
01.2011 - 06.2012
- Notified customers about cargo arrivals through multiple shipping agents.
- Prepared documentation for Econocaribe and Logistics International, including bills and Asycuda waybills.
- Unstuffed containers from Econocaribe and Logistics to ensure timely delivery.
- Closed action items and entered proof of deliveries.
- Compiled daily balance sheets and managed cash deposits.
Education
B.S of Business Administration cum Laude - Hospitality Management
Monroe College
St Lucia Campus, St Lucia01.2016
A.A.S - Tourism and Hospitality Studies
Dominica State College
Stockfarm, Roseau, Dominica01.2010
Diploma -
St. Martin Secondary School
Roseau01.2008
Skills
- Communication skills
- Staff training and development
- Performance evaluation
- Scheduling and planning
- Staff management
- Inventory management
- Interpersonal effectiveness
- Administrative proficiency
- Adaptability and time management
- Microsoft Office Suite expertise
Certification
- Certificate of completion in Professional Bartending Course- Dominica State College
- Certificate of participation in Sales and Marketing Management- University of the West Indies
- Certificate of achievement in Events Management – University of the West Indies
- President List Honors for Superior Academic Performance-Monroe College
References
- Cynthia, Talbert, +1 767 616 9086
- Saroj, Barthwal, sarojbarthwal81@gmail.com, +91 99586 54567
- Ricardo, Bynoe, +1 246 230 1402
Timeline
Assistant Manager
Coulibri Ridge
11.2021 - Current
Restaurant Manager/Outlet Manager
Cabrits Resort & Spa Kempinski
02.2020 - 09.2020
Food and Beverage Service Manager (Acting)
Fort Young Hotel
04.2018 - 08.2018
Food and Beverage Service Supervisor
Fort Young Hotel
02.2018 - 01.2020
Functions Coordinator
Fort Young Hotel
09.2016 - 11.2017
Receptionist
Fort Young Hotel
06.2015 - 09.2016
Food and Beverage Service Attendant
Fort Young Hotel
03.2015 - 06.2015
Functions attendant
Fort Young Hotel
03.2014 - 02.2015
Tour dispatcher/ Receptionist
Castle Comfort Lodge/Dive Dominica
11.2012 - 03.2025
Freight service coordinator
Millennium Freight Services- H.H.V Whitchurch & Co. Ltd
01.2011 - 06.2012
B.S of Business Administration cum Laude - Hospitality Management
Monroe College
A.A.S - Tourism and Hospitality Studies
Dominica State College
Diploma -
St. Martin Secondary School
Similar Profiles
Carl StevensCarl Stevens
Driver at Coulibri RidgeDriver at Coulibri Ridge
EDDIE EDWARD HARRIS JR.EDDIE EDWARD HARRIS JR.
Resident Manager at Coulibri RidgeResident Manager at Coulibri Ridge
Kadeem ChallengerKadeem Challenger
Dinning Room Attendant at Coulibri RidgeDinning Room Attendant at Coulibri Ridge
Tesea josephTesea joseph
Customer Service Representative at Do it centerCustomer Service Representative at Do it center
Marissa ChristopherMarissa Christopher
Senior Accounts Payable Officer at Dominica Air & Sea Ports Authority (DASPA)Senior Accounts Payable Officer at Dominica Air & Sea Ports Authority (DASPA)