Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

MARSHA CHASEAU

Roseau

Summary

Tourism and Hospitality professional with extensive industry knowledge and a proven track record of exceeding customer expectations. Highly motivated and disciplined team player with strong communication skills. Committed to long-term success in diverse environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

Coulibri Ridge
Soufriere, Roseau
11.2021 - Current
  • Assisted in maximizing financial performance and guest satisfaction per company mission.
  • Ensured compliance with quality standards across all hotel operations from reservation to check-out.
  • Oversaw protection and enhancement of hotel assets through effective maintenance and inventory control programs.
  • Managed staff productivity, commitment, and loyalty through clear responsibilities and training initiatives.
  • Supervised direct reports, fostering a positive work environment and organizational climate.
  • Coordinated with vendors to maintain beneficial relationships that enhance guest experiences.
  • Implemented job descriptions and standard operating procedures to ensure consistent service quality.
  • Monitored hotel operations regularly to ensure compliance with local laws and customer satisfaction.

Tour dispatcher/ Receptionist

Castle Comfort Lodge/Dive Dominica
11.2012 - 03.2025
  • Coordinated departure logistics with Captain and Crew to ensure timely boat departures.
  • Managed reception duties, including answering calls and relaying messages.
  • Greeted visitors, creating positive first impressions for the organization.
  • Maintained accurate records of staff movements in and out of organization.
  • Oversaw check-ins and check-outs, ensuring updated arrival and dispatch charts.
  • Communicated arrival and departure details to Transfer Company efficiently.
  • Educated clients on dispatcher procedures and pick-up schedules for clarity.
  • Entered daily bar and kitchen sales data into QuickBooks for financial accuracy.

Restaurant Manager/Outlet Manager

Cabrits Resort & Spa Kempinski
Portsmouth
02.2020 - 09.2020
  • Executed high standards of service and setup, leading a team in delivering exceptional guest experiences.
  • Maintained cleanliness and organization of work areas, ensuring compliance with hotel standards.
  • Trained staff on outlet concepts, services, and products to enhance knowledge and performance.
  • Conducted daily pre-shift meetings to discuss preparation, guest profiles, and service expectations.
  • Monitored operating supplies to minimize spoilage and wastage while controlling costs.
  • Handled guest inquiries and complaints promptly, ensuring effective follow-up with management.
  • Implemented flexible scheduling to optimize workforce utilization based on business patterns.
  • Acted as Food & Beverage Duty Manager during absences, overseeing operations effectively.

Food and Beverage Service Supervisor

Fort Young Hotel
Roseau
02.2018 - 01.2020
  • Ensured delivery of high-quality, industry-standard services throughout department.
  • Maximized revenue and profit by optimizing financial contributions from food and beverage.
  • Implemented strict control over monthly operating costs and budgets to enhance profitability.
  • Reinforced health and safety guidelines across department to maintain compliance.
  • Managed staff proactively to achieve departmental goals and objectives effectively.
  • Established clear job descriptions and standard operating procedures for consistent quality.
  • Facilitated open communication between department manager and staff to enhance collaboration.
  • Trained staff on hotel policies, departmental procedures, and proper equipment usage.

Food and Beverage Service Manager (Acting)

Fort Young Hotel
Roseau
04.2018 - 08.2018
  • Managed kitchen staff and food attendants to ensure exceptional dining experiences for guests.
  • Oversaw administrative tasks, including equipment ordering and maintenance as needed.
  • Monitored inventory levels of food, beverages, supplies, and other restaurant equipment.
  • Maintained communication with hotel management staff to align operational goals.
  • Collaborated with chef to develop and finalize menus for seasonal offerings.
  • Created bar sales reconciliation reports for financial accuracy.
  • Scheduled and supervised food and beverage service attendants and supervisors.
  • Engaged with hotel and dining guests daily to promote brand and gather feedback.

Functions Coordinator

Fort Young Hotel
Roseau
09.2016 - 11.2017
  • Executed events in line with client specifications and hotel management agreements.
  • Managed customer relationships from initial contact through billing processes.
  • Developed annual departmental budget to optimize resource allocation.
  • Supervised and evaluated staff performance to ensure operational efficiency.
  • Provided creative support to Sales and Marketing teams for departmental goal achievement.
  • Prepared detailed monthly financial reports for management review.
  • Maintained hotel’s social media presence, promoting new products and services.
  • Coordinated event planning, securing sponsorships and ensuring adequate staffing.

Receptionist

Fort Young Hotel
Roseau
06.2015 - 09.2016
  • Ensured maximum guest satisfaction by addressing complaints and performing follow-ups.
  • Managed reception, registration, and daily room allocation for all guests.
  • Liaised with Reservations, Housekeeping, and Sales and Marketing Departments to enhance operations.
  • Maintained accurate log entries to track guest interactions and services provided.

Food and Beverage Service Attendant

Fort Young Hotel
Roseau
03.2015 - 06.2015
  • Ensured exceptional guest experiences by maintaining focus on service quality.
  • Welcomed guests within one minute of arrival, creating a positive first impression.
  • Informed guests of specials and menu changes to enhance dining experience.
  • Provided tailored food and beverage recommendations to meet guest preferences.
  • Responded promptly and courteously to inquiries regarding menu items and services.
  • Completed opening and closing checklists to uphold operational standards.
  • Cleaned and stocked service and dining areas to maintain cleanliness and efficiency.
  • Monitored guest dining experience to identify opportunities for improvement.

Functions attendant

Fort Young Hotel
Roseau
03.2014 - 02.2015
  • Configured functions area based on client specifications.
  • Monitored services to ensure alignment with client requests.
  • Assisted in food and beverage service operations.
  • Informed customers about daily specials and addressed menu inquiries.
  • Checked customer satisfaction, addressing any concerns promptly.
  • Cleared tables and counters after guests finished meals.
  • Executed room service tasks for both bar and restaurant.

Freight service coordinator

Millennium Freight Services- H.H.V Whitchurch & Co. Ltd
Roseau
01.2011 - 06.2012
  • Notified customers about cargo arrivals through multiple shipping agents.
  • Prepared documentation for Econocaribe and Logistics International, including bills and Asycuda waybills.
  • Unstuffed containers from Econocaribe and Logistics to ensure timely delivery.
  • Closed action items and entered proof of deliveries.
  • Compiled daily balance sheets and managed cash deposits.

Education

B.S of Business Administration cum Laude - Hospitality Management

Monroe College
St Lucia Campus, St Lucia
01.2016

A.A.S - Tourism and Hospitality Studies

Dominica State College
Stockfarm, Roseau, Dominica
01.2010

Diploma -

St. Martin Secondary School
Roseau
01.2008

Skills

  • Communication skills
  • Staff training and development
  • Performance evaluation
  • Scheduling and planning
  • Staff management
  • Inventory management
  • Interpersonal effectiveness
  • Administrative proficiency
  • Adaptability and time management
  • Microsoft Office Suite expertise

Certification

  • Certificate of completion in Professional Bartending Course- Dominica State College
  • Certificate of participation in Sales and Marketing Management- University of the West Indies
  • Certificate of achievement in Events Management – University of the West Indies
  • President List Honors for Superior Academic Performance-Monroe College

References

  • Cynthia, Talbert, +1 767 616 9086
  • Saroj, Barthwal, sarojbarthwal81@gmail.com, +91 99586 54567
  • Ricardo, Bynoe, +1 246 230 1402

Timeline

Assistant Manager

Coulibri Ridge
11.2021 - Current

Restaurant Manager/Outlet Manager

Cabrits Resort & Spa Kempinski
02.2020 - 09.2020

Food and Beverage Service Manager (Acting)

Fort Young Hotel
04.2018 - 08.2018

Food and Beverage Service Supervisor

Fort Young Hotel
02.2018 - 01.2020

Functions Coordinator

Fort Young Hotel
09.2016 - 11.2017

Receptionist

Fort Young Hotel
06.2015 - 09.2016

Food and Beverage Service Attendant

Fort Young Hotel
03.2015 - 06.2015

Functions attendant

Fort Young Hotel
03.2014 - 02.2015

Tour dispatcher/ Receptionist

Castle Comfort Lodge/Dive Dominica
11.2012 - 03.2025

Freight service coordinator

Millennium Freight Services- H.H.V Whitchurch & Co. Ltd
01.2011 - 06.2012

B.S of Business Administration cum Laude - Hospitality Management

Monroe College

A.A.S - Tourism and Hospitality Studies

Dominica State College

Diploma -

St. Martin Secondary School

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