Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Medetha Laurent

Medetha Laurent

Bellevue Chopin

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Whillcher Services/Sagicor Life EC
02.2021 - Current
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Cashier/Customer Service Associate

Bunnies Cakes & Catering
08.2018 - 12.2018
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Waitress

Fort Young Hotel
04.2015 - 04.2018
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

Associate of Science - Hospitality Studies

Dominica State College
StockFarm
10.2017

High School Diploma -

Pierre Charles Secondary School
GrandBay
07.2014

Skills

  • Ease with Computers and Technology
  • Multi-Line Telephone Systems
  • Task Prioritization
  • Schedule Management
  • Appointment Coordination
  • Document and File Management
  • Creative Problem Solving
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Microsoft Word
  • Administrative support
  • Computer proficiency
  • Appointment scheduling
  • Relationship building

Certification

CIC certificate in Business Management & Administrtion

CIC certificate in Developing Leadership Presence

LOMA 280 - Meeting Customer Needs With Insurance and Annuities

LOMA 291 - Improving the Bottom Line: Insurance Company Operations

LOMA 302 - The Policy Lifecycle: Insurance Administration

FLMI Level1

Percipo Courses:

Executive Assistant Journey

Administrative Support

Developing Personal Accountability

Taking Responsibility For Your Accountability

Avoid Procrastination

Keeping Business Calls Professional

Make The Time You Need To Get Organized

Communicating With Confidence

Promoting A Positive Work Environment

Building Personal Power Through Influence

Basic Accounting for non-financial professionals



References available upon request


Timeline

Administrative Assistant

Whillcher Services/Sagicor Life EC
02.2021 - Current

Cashier/Customer Service Associate

Bunnies Cakes & Catering
08.2018 - 12.2018

Waitress

Fort Young Hotel
04.2015 - 04.2018

Associate of Science - Hospitality Studies

Dominica State College

High School Diploma -

Pierre Charles Secondary School

Similar Profiles

CREATE PROFILE
Medetha Laurent