Michal Daniel
Administative, and Sales Professional
Roseau
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and Telephone etiquette
Motivated customer service specialist with over nine years experience in a fast paced , team based environment.
Excellent Communicator with nine years experience in a demanding call center environment as a customer Service Representative.
High ambitious Sales Representative with back ground in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
West Coast Cooperative Credit Union
07.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Government Information Service
Secretary
04.2021 - 06.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
Secretary to the Permanent Secretary
Government of Dominica
09.2018 - 04.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Office Assistant
Organized ME
05.2018 - 08.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Data Entry Clerk
Clear Harbor
02.2009 - 05.2018
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
Sales Clerk
P and E Supplies
06.2007 - 11.2007
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Opened and closed store by balancing cash registers and receipts.
Sales Representative
J. Astaphans and Co Ltd
06.2006 - 06.2007
- Managed customer accounts to secure customer satisfaction and repeat business.
- Cross-sold complementary products and services to customers
- Developed new business by networking with Valuable customers.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Manager
Fallsview Guest House
01.1998 - 04.2001
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Certificate of Proficiency - Certificate
Act Computer Training School
PottersvilleCertificate of Achievement - Computer Basics, Ms Word 97, Print Shop Deluxe
Burtons School of Typing And Secretarial Services
RoseauCertification - Developing Leadership Presence
University of The West Indies Open Campus
Elmshall Road Certification - Office Management
University of The West Indies Open Campus
Elmshall Road Certification - Public Speaking And Press Release
University of The West Indies Open Campus
Elmshall Road Certificate of Achievement - Introduction To Counselling
University of The West Indies Open Campus
Elmshall RoadCertification of Achievement - Project Management
University of The West Indies Open Campus
Elmshall Road Certificate of Achievement - Events Management
University of The West Indies Open Campus
Elmshall Road Certificate of Achievement - Human Resources Management
University of The West Indies Open Campus
Elmshall Road Bachelor of Science - Human Resources Management
University of The West Indies Open Campus
Elmshall Road International Diploma - Sales And Marketing Management
Cambridge International College
Britain 2009
Business
Dominica Community High School
Savanne Park09.1991
Skills
- Customer Service
- Quick Learner
- Creative Problem Solver
- Team Lead
- Attention to Detail
- Sales Exceptional Written and Communication
- Multi-Line phone Talent
- Typing
- Flexibility
Additional Information
Reference:
Mr. Glenroy Toussaint
Local Government Commissioner
Local Government
High Street
767-266-3967/ 276-8608
Dr. John Collin McIntyre
Project Consultant
Office of the Prime Minister
767-611-4503/ 275-3590
Mr. Daryl Titre
Director
Government Information Service
Bath Estate
767-266-3901/ 612-3271
Timeline
Administrative Assistant
West Coast Cooperative Credit Union
07.2022 - Current
Government Information Service
Secretary
04.2021 - 06.2022
Secretary to the Permanent Secretary
Government of Dominica
09.2018 - 04.2021
Office Assistant
Organized ME
05.2018 - 08.2018
Data Entry Clerk
Clear Harbor
02.2009 - 05.2018
Sales Clerk
P and E Supplies
06.2007 - 11.2007
Sales Representative
J. Astaphans and Co Ltd
06.2006 - 06.2007
Manager
Fallsview Guest House
01.1998 - 04.2001
Certificate of Proficiency - Certificate
Act Computer Training School
Certificate of Achievement - Computer Basics, Ms Word 97, Print Shop Deluxe
Burtons School of Typing And Secretarial Services
Certification - Developing Leadership Presence
University of The West Indies Open Campus
Certification - Office Management
University of The West Indies Open Campus
Certification - Public Speaking And Press Release
University of The West Indies Open Campus
Certificate of Achievement - Introduction To Counselling
University of The West Indies Open Campus
Certification of Achievement - Project Management
University of The West Indies Open Campus
Certificate of Achievement - Events Management
University of The West Indies Open Campus
Certificate of Achievement - Human Resources Management
University of The West Indies Open Campus
Bachelor of Science - Human Resources Management
University of The West Indies Open Campus
International Diploma - Sales And Marketing Management
Cambridge International College
Business
Dominica Community High School
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