Ms.Kimon Augustine
Coton,Vieille Case
Summary
Highly motivated Marketing and Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
15
15
years of professional experience
Work History
Sales and Marketing consultant
Auto Trade Ltd
07.2021 - Current
- Worked well under pressure.
- Enhanced company reputation, securing new business opportunities through strategic networking events and industry conferences.
- Conducted thorough market research, identifying emerging trends and adjusting strategies accordingly for optimal results.
- Developed persuasive sales presentations that showcased product benefits, leading to increased conversion rates among potential customers.
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Represented company at community and business events to gain exposure to potential consumers.
- Achieved sales goals using persuasive selling methods.
- Increased sales revenue by developing and implementing targeted marketing campaigns.
- Demonstrated initiative by persistently prospecting, networking and promoting Automotive business.
- Grew customer base by building strong relationships through exceptional communication skills and attentive service.
- Exceeded sales targets consistently while maintaining high levels of customer satisfaction throughout the entire process.
- Planned and implemented advertising campaigns.
- Managed budgets efficiently, allocating resources strategically to maximize return on investment for clients'' marketing initiatives.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Collaborated with business team to coordinate sales and marketing plans.
Sales Associate/ Insurance Underwriter
First Domestic Insurance Company
09.2009 - 10.2017
- Expertise in client relationship management, customer satisfaction, retention, and people management
- Managed the Portsmouth Office.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Certificate - Human Resource Management Level 1 & 2
UWI Open Campus
01.2022
Certificate - Sales & Marketing
UWI Open Campus
01.2022
Entrepreneurship & New Business Ventures -
UWI Open Campus
01.2022
Certificate - Computer Literacy
01.2011
Certificate - Excellent Customer Service Skills
01.2011
Associate Degree - Business Administration
Dominica State College
Dominica State College07.2007
Caribbean Council Examination - 8 Subjects At General Proficiency Level
Portsmouth Secondary School
Portsmouth08.2005
Portsmouth Secondary School
Portsmouth Secondary School
Portsmouth07.2005
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
References
- Mr Curtis Tonge, Chief Executive Officer, First Domestic Insurance, Roseau, Dominica, 1-767-449-8202
- Mr Franklyn Shillingford, Past Accounts Lecturer, Dominica State College, Goodwill, Roseau, Dominica, 1-767-245-8397
- Mr Joel Challenger, Past Lecturer, Dominica State College, 1-865-661-7005
Timeline
Sales and Marketing consultant
Auto Trade Ltd
07.2021 - Current
Sales Associate/ Insurance Underwriter
First Domestic Insurance Company
09.2009 - 10.2017
Certificate - Human Resource Management Level 1 & 2
UWI Open Campus
Certificate - Sales & Marketing
UWI Open Campus
Entrepreneurship & New Business Ventures -
UWI Open Campus
Certificate - Computer Literacy
Certificate - Excellent Customer Service Skills
Associate Degree - Business Administration
Dominica State College
Caribbean Council Examination - 8 Subjects At General Proficiency Level
Portsmouth Secondary School
Portsmouth Secondary School
Portsmouth Secondary School
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