Naomi Popo
Roseau
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Customer-focused professional with a background in customer service roles. Successfully works as part of team to reach personal and business goals. I am dedicated to maintain company success. Offers skill with CRM systems, paired with outstanding active listening and multitasking abilities. Pride myself in providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
22
22
years of professional experience
2007
2007
years of post-secondary education
Work History
Customer Service Representative
WillCher services Inc (Agents for Sagicor Life Insurace EC Inc)
Roseau
02.2013 - Current
- Responsinke for client welcome as reception
- Managed inbound calls and routed to approriate line
- Assisted clients with inquiries about existing insurance policies
- Processed a number of policy related services to include:loan application, fund withdrawals, dividend withdrawals, surrender applications, bonus requests
- Processed peparation of a number of applcatiobs for PROCESSSING TO INCLUDE:death claim,disability abd ceitical illness claims
- Ensure that processes are done efficiently and accurately for customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collaborated with team members to improve service delivery processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Clear Harbor (Dominica)
Canefeild
04.2006 - 01.2013
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances rekat7ng to clients services and effectively diffused tense situations through appropriate measures.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Reservation Agent
Anchorage Hotel and Dive Center
Castle Comfort
04.2004 - 07.2006
- Managed guest reservations using hotel management software for optimal efficiency.
- Assisted guests with inquiries and provided information about hotel amenities and services.
- Coordinated group bookings and special requests to ensure guest satisfaction.
- Handled cancellations and modifications while maintaining accurate records.
- Communicated with housekeeping and front desk to confirm room availability.
- Resolved guest issues promptly to enhance overall experience at the dive center.
- Ensured all reservations were properly documented in the system.
- Processed customer payments for reservations over the phone.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information.
Receptionist
Anchorage Hotel and Dive Center
Castle Comfort
11.2003 - 04.2004
- Greeted visitors and directed them to appropriate departments.
- Managed multi-line phone system, directing calls to staff effectively.
- Scheduled appointments and maintained calendar for office events.
- Processed incoming and outgoing mail, ensuring timely delivery.
- Maintained cleanliness and organization of the reception area daily.
- Handled customer inquiries with professionalism and courtesy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Convent High School
Roseay, Dominica Associate of Science - Sociology
Clifton Community Development College
Stockfarm , Dominica 01.2001 - 09.2003
Certificate Course - Introduction To Computer
Youth Development Division
Roseau, Dominica Certificate Course - Basic Counseling
Youth Development Division
Certificate Course - Advanced Counseling
Youth Development Division
Customer Service Course
National Development Co Operation of Dominica
References
References available upon request.
Timeline
Customer Service Representative
WillCher services Inc (Agents for Sagicor Life Insurace EC Inc)
02.2013 - Current
Customer Service Representative
Clear Harbor (Dominica)
04.2006 - 01.2013
Reservation Agent
Anchorage Hotel and Dive Center
04.2004 - 07.2006
Receptionist
Anchorage Hotel and Dive Center
11.2003 - 04.2004
Associate of Science - Sociology
Clifton Community Development College
01.2001 - 09.2003
Convent High School
Certificate Course - Introduction To Computer
Youth Development Division
Certificate Course - Basic Counseling
Youth Development Division
Certificate Course - Advanced Counseling
Youth Development Division
Customer Service Course
National Development Co Operation of Dominica