Nellista Joseph
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Marketing position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Sales and Marketing Assistant
Secret Bay
03.2022 - Current
- Demonstrated willingness and interest in learning new tasks and skills.
- Contacted prospective customers through phone calls and emails to develop business.
- Demonstrated products to customers, answered questions, and redirected objectives to positive features.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Supported sales and marketing teams in creation and implementation of marketing campaigns.
Brand Coordinator
Fine Foods Inc
10.2020 - 01.2022
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Created and managed budgets to maximize brand reach and engagement.
- Researched and identified new opportunities for product and brand development.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
- Compiled product and customer data to generate informed profit projections.
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
- Developed campaigns, led design and tracked results.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Utilized e-mail, social media, radio and TV to highlight products and services.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
Marketing Officer
M&R Trading Ltd
06.2015 - 09.2020
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Created official company page on various social media platforms to facilitate interaction with customers.
- Analyzed ratings and features of competitors to evaluate effectiveness of marketing strategies.
- Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
- Developed innovative and targeted collateral to support overall branding objectives.
- Provided feedback to all departments on brand consistency in outbound communications.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed and recommended product positioning, packaging and pricing strategy to produce highest possible long-term market share.
- Increased consumer retention by reactivating dormant consumers through retention campaigns.
- Managed branding campaigns and event marketing initiatives in print, video, web and social media.
Customer Service Cashier
Panda Express
01.2014 - 12.2014
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Representative
Fone Shack
01.2011 - 05.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Marketing
Grambling State University
Grambling, Louisiana12.2014
Certificate in Office Administration - Secretarial Studies And Office Administration
Business Training Center
Roseau, Dominica07.2008
High School Diploma -
Portsmouth Secondary School
Portsmouth, Dominica07.2006
Skills
- Research
- Sales
- Customer Satisfaction
- Marketing Analytics
- Direct Marketing
- Market Trend Analysis
- Interpersonal Communication Skills
- Competitor Research
- Product Promotion
- Microsoft Office
- Developing Presentations and Reports
- Marketing
- Administrative Support
Timeline
Sales and Marketing Assistant
Secret Bay
03.2022 - Current
Brand Coordinator
Fine Foods Inc
10.2020 - 01.2022
Marketing Officer
M&R Trading Ltd
06.2015 - 09.2020
Customer Service Cashier
Panda Express
01.2014 - 12.2014
Customer Service Representative
Fone Shack
01.2011 - 05.2012
Bachelor of Science - Marketing
Grambling State University
Certificate in Office Administration - Secretarial Studies And Office Administration
Business Training Center
High School Diploma -
Portsmouth Secondary School
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