Phael Lander
Summary
Accomplished professional with a robust background in healthcare and customer service management, notably at Clear Harbour. Excelled in strategic planning and operations management, enhancing team efficiency and customer satisfaction. Demonstrated exceptional verbal communication and problem-solving skills, significantly improving project outcomes and service levels. Meticulous individual with background in planning events such as weddings, galas, social events, and religious celebrations. Strong organizational skills with success in managing multiple events and executing simultaneous events.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Nurse, Emergency Department
Dominica Hospitals Authority
04.2022 - Current
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in the Emergency Department.
Nurse Intern
Government Of Dominica Covid-19 Care Complex
08.2021 - 03.2022
- Maintained continuity of care by communicating changes in patient condition with physicians, family members and other care team members.
- Interviewed patients to obtain medical and biometric information and provide team with data necessary to develop plans of care.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating and daily hygiene tasks.
- Performed triage on incoming patients and determined severity of illness.
- Advocated for and strived to protect health, safety and rights of patient.
Operation Support Coordinator
Clear Harbour
11.2018 - 01.2019
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Set overall vision and provided team leadership.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Managed over 50 agents schedules to ensure KPI's were met in timely manner.
- Used Microsoft Word and other software tools to create documents and other communications.
Customer Account Executive
Clear Harbour
03.2018 - 08.2018
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Evaluated customers' potential needs to make appropriate recommendations.
- Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.
- Managed over 50 customer calls per day.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
Education
Master of Arts - Public Administration
Unicaf University
Zambia06.2026
Bachelor of Science - Nursing
All Saints University School of Medicine
Roseau, Dominica05.2021
Certificate - Prenursing Studies
Dominica State College
Roseau, Dominica08.2017
High School Diploma -
St. Mary's Academy
Roseau Dominica07.2015
Skills
- Policy & Procedure Development
- Strategic planning
- Staff Management
- Schedule optimization
- Operations management
- Verbal and written communication
- Project Management
- Business administration
- Operating Procedures and Policies
- Customer Complaint Resolution
Accomplishments
- Executive Vice President Junior Chamber International (2024)
- Completed Climate Youth Negotiators Programme - Dubai (2023)
- President National Youth Council of Dominica (2023)
- Vice President External Junior Chamber International Dominica (2023)
- Secretary General of Junior Chamber International Dominica (2022)
- Developed patient tracking system with the use of Google Sheets which improved reporting standards within the facility. (2021)
- International Youth Parliamentarian (2021)
- Elected 1st Vice President of the National Youth Council of Dominica (2020)
- Used Microsoft Excel to develop inventory tracking spreadsheets at the Dominica Red Cross post-Hurricane Maria.(2017)
- Received National Youth Award for Excellence in Leadership and National Youth Council of Dominica President's Award for Volunteerism and Youth Leadership(2016)
- Represented Dominica At Regional Conference for Youth in Comprehensive Disaster Management (2015)
Certification
- CPE - Diploma in Events Management - Alison.com (Currently enrolled)
- CPE - Human Resource Management - UWI Open Campus - 2021
- Certified First Aid / CPR Instructor, Global First Aid Reference Centre - 2017 - Present
- Mass Casualty Management - 2017
Timeline
Registered Nurse, Emergency Department
Dominica Hospitals Authority
04.2022 - Current
Nurse Intern
Government Of Dominica Covid-19 Care Complex
08.2021 - 03.2022
Operation Support Coordinator
Clear Harbour
11.2018 - 01.2019
Customer Account Executive
Clear Harbour
03.2018 - 08.2018
Master of Arts - Public Administration
Unicaf University
Bachelor of Science - Nursing
All Saints University School of Medicine
Certificate - Prenursing Studies
Dominica State College
High School Diploma -
St. Mary's Academy
- CPE - Diploma in Events Management - Alison.com (Currently enrolled)
- CPE - Human Resource Management - UWI Open Campus - 2021
- Certified First Aid / CPR Instructor, Global First Aid Reference Centre - 2017 - Present
- Mass Casualty Management - 2017
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