Summary
Overview
Work History
Education
Skills
Affiliations
Professional References
Timeline
Generic

PHILL ORMOND

Roseau,Commonwealth Of Dominica

Summary

Dynamic customer service professional with a proven track record at Clear Harbour Dominica, excelling in communication and problem-solving. Adept at utilizing HTML and CRM systems to enhance customer interactions, consistently achieving high satisfaction scores. Recognized for leadership and initiative in fast-paced environments, driving team success and operational efficiency.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Clear Harbour Dominica
07.2017 - 05.2018
  • Delivered high-quality customer support via phone, email, and chat as the primary point of contact for client-branded service inquiries, product questions, and account updates.
  • Resolved customer issues promptly and professionally, ensuring compliance with company procedures, and maintaining high customer satisfaction scores.
    • Updated customer accounts, processed policy adjustments, and documented all interactions accurately in CRM systems.
    • Met and exceeded key performance metrics, including quality assurance scores, average handle time, and customer satisfaction targets.
    • Collaborated with team leaders and quality assurance departments to refine communication techniques and improve workflow efficiency.
    • Adapted to rotating shifts, including evenings and weekends, while maintaining consistent performance and attention to detail.
    • Completed company-led training programs to enhance product knowledge, communication skills, and proficiency in call-center tools.

Handy Man

J Astaphans & Co. Ltd
08.2016 - 06.2017
  • Supported the operations of the frozen foods department by restocking, organizing, and monitoring product inventory to maintain freshness and availability.
    • Assisted customers in locating products, answering inquiries, and providing courteous and efficient in-store service.
    • Collaborated with team members to ensure displays were well-presented, and aisles were clean, organized, and fully stocked.
    • Maintained adherence to company safety and sanitation standards within the cold storage and retail environment.
    • Developed teamwork, time management, and customer relations skills in a fast-paced retail setting.

Education

ASOCIATES DEGREE - Computer Science

DOMINICA STATE COLLEGE
Dominica
05.2023

HIGH SCHOOL DIPLOMA -

PIRERE CHARLES SECONDARY SCHOOL
Dominica
06.2015

Skills

  • HTML 5
  • CSS 3
  • PHP
  • SQL
  • Bootstrap 5
  • JavaScript
  • Communication
  • Leadership
  • Interpersonal skills
  • Creative thinking
  • Recognizing opportunities
  • Drive and persistence
  • Microsoft Office
  • Microsoft PowerPoint
  • Self-motivated
  • Personal initiative

Affiliations

  • Associated Board of the Royal Schools of Music, Grade 2 (Trumpet), Distinction
  • Dominica Cadet Corps, 2009-2016
  • Dominica Music Lovers Government Band, 2015-2016

Professional References

  • Verone Nicolas, Lecture, Dominica State College, veronne.nicholas@dsc.edu.dm, 767-277-2952
  • Edward Harvey, Managing Consultant, Bellevue Chopin, Bellevue Chopin, Ianharvey2310@gmail.com, 767-615-9033

Timeline

Customer Service Representative

Clear Harbour Dominica
07.2017 - 05.2018

Handy Man

J Astaphans & Co. Ltd
08.2016 - 06.2017

ASOCIATES DEGREE - Computer Science

DOMINICA STATE COLLEGE

HIGH SCHOOL DIPLOMA -

PIRERE CHARLES SECONDARY SCHOOL

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