Rene Rocque
Roseau
Summary
Detail-oriented and highly organized Hospitality and Administrative Professional with 7+ years of experience in guest services, tourism, protocol support, and event coordination. Skilled in developing content, managing internal communications, and supporting high-level brand engagements. Proficient in cross-functional collaboration, social media management, and client-facing marketing initiatives.
Overview
15
15
years of professional experience
Work History
Functions & Events Coordinator / Food & Beverage Admin
Fort Young Hotel
Roseau
02.2019 - Current
- In this dual role, I provided administrative and operational support to the Food & Beverage Director and senior management, ensuring seamless execution of both internal processes and external functions.
- I supported the planning of special events, including corporate dinners, fundraising galas, and cocktail receptions—while also managing internal communications, documentation, and client follow-up.
- Coordinated event logistics, internal communications, guest lists, and agendas.
- Managed digital and physical record-keeping systems aligned with brand standards.
- Provided VIP protocol support, documentation preparation, and minute-taking.
- Liaised between departments to ensure timely event execution and brand consistency.
- Assisted with event signage, communication materials, and hospitality support for fundraising events.
Front Desk Receptionist
Fort Young Hotel
Roseau
02.2017 - 01.2019
- As the first point of contact for guests, I ensured a high standard of service and brand representation for a luxury hotel.
- My role involved managing guest communications, coordinating reservations, and maintaining professional service records—all while supporting front desk marketing initiatives and guest satisfaction surveys.
- Handled guest check-in/out, VIP arrivals, and concierge-level service delivery.
- Maintained reservation logs, guest databases, and financial tracking records.
- Supported communication efforts with guests regarding promotions and service feedback.
- Assisted in collecting testimonials and coordinating guest information for marketing use.
Tourism Information Assistant
Discover Dominica Authority
Roseau
06.2010 - 09.2013
- Provided administrative and event coordination support within a national tourism agency.
- Supported high-level visits, prepared official documents, and ensured professionalism during promotional and cultural engagements.
- Drafted briefing documents, statistics reports, and informational content.
- Managed visitor services, including VIP reception, scheduling, and delegation protocol.
- Coordinated tourism marketing materials, internal reports, and filing systems.
- Liaised with partners and guests to deliver smooth, on-brand experiences.
Education
MSc - Project Management
UCAM – Catholic University of Murcia
08.2026
BBA - Hospitality Management
Monroe College
01.2015
Certificate - Etiquette & Protocol for Hospitality Employees
Barbados Community College
01.2012
Associate Degree - Tourism & Hospitality Management
Dominica State College
01.2010
Skills
- Marketing & Content Coordination
- Social Media & Guest Engagement
- Digital Communications
- Protocol & VIP Guest Services
- Administrative & Office Management
- Cross-Functional Team Collaboration
- Event coordination
Professional References
- Ms. Monique Jacob, Marketing Executive, Research & Statistics, (767) 255-8235, mducler@dominica.dm
- Mrs. Samantha Letang, Group Marketing Manager, Secret Bay & Fort Young Hotel, (767) 275-6907, samantha@gems.dm
- Ms. Katie Julien, Tourism Coordinator, Dominica State College, (767) 275-2852, katiejulex@yahoo.com
- Mr. Brent St. Catherine, Professor/Lecturer, Sir Arthur Lewis Community College, (758) 485-7233, bstcatherine@apps.salcc.edu.lc
Timeline
Functions & Events Coordinator / Food & Beverage Admin
Fort Young Hotel
02.2019 - Current
Front Desk Receptionist
Fort Young Hotel
02.2017 - 01.2019
Tourism Information Assistant
Discover Dominica Authority
06.2010 - 09.2013
MSc - Project Management
UCAM – Catholic University of Murcia
BBA - Hospitality Management
Monroe College
Certificate - Etiquette & Protocol for Hospitality Employees
Barbados Community College
Associate Degree - Tourism & Hospitality Management
Dominica State College
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