Summary
Overview
Work History
Education
Skills
Websites
Professional References
Timeline
Generic

Rene Rocque

Roseau

Summary

Detail-oriented and highly organized Hospitality and Administrative Professional with 7+ years of experience in guest services, tourism, protocol support, and event coordination. Skilled in developing content, managing internal communications, and supporting high-level brand engagements. Proficient in cross-functional collaboration, social media management, and client-facing marketing initiatives.

Overview

15
15
years of professional experience

Work History

Functions & Events Coordinator / Food & Beverage Admin

Fort Young Hotel
Roseau
02.2019 - Current
  • In this dual role, I provided administrative and operational support to the Food & Beverage Director and senior management, ensuring seamless execution of both internal processes and external functions.
  • I supported the planning of special events, including corporate dinners, fundraising galas, and cocktail receptions—while also managing internal communications, documentation, and client follow-up.
  • Coordinated event logistics, internal communications, guest lists, and agendas.
  • Managed digital and physical record-keeping systems aligned with brand standards.
  • Provided VIP protocol support, documentation preparation, and minute-taking.
  • Liaised between departments to ensure timely event execution and brand consistency.
  • Assisted with event signage, communication materials, and hospitality support for fundraising events.

Front Desk Receptionist

Fort Young Hotel
Roseau
02.2017 - 01.2019
  • As the first point of contact for guests, I ensured a high standard of service and brand representation for a luxury hotel.
  • My role involved managing guest communications, coordinating reservations, and maintaining professional service records—all while supporting front desk marketing initiatives and guest satisfaction surveys.
  • Handled guest check-in/out, VIP arrivals, and concierge-level service delivery.
  • Maintained reservation logs, guest databases, and financial tracking records.
  • Supported communication efforts with guests regarding promotions and service feedback.
  • Assisted in collecting testimonials and coordinating guest information for marketing use.

Tourism Information Assistant

Discover Dominica Authority
Roseau
06.2010 - 09.2013
  • Provided administrative and event coordination support within a national tourism agency.
  • Supported high-level visits, prepared official documents, and ensured professionalism during promotional and cultural engagements.
  • Drafted briefing documents, statistics reports, and informational content.
  • Managed visitor services, including VIP reception, scheduling, and delegation protocol.
  • Coordinated tourism marketing materials, internal reports, and filing systems.
  • Liaised with partners and guests to deliver smooth, on-brand experiences.

Education

MSc - Project Management

UCAM – Catholic University of Murcia
08.2026

BBA - Hospitality Management

Monroe College
01.2015

Certificate - Etiquette & Protocol for Hospitality Employees

Barbados Community College
01.2012

Associate Degree - Tourism & Hospitality Management

Dominica State College
01.2010

Skills

  • Marketing & Content Coordination
  • Social Media & Guest Engagement
  • Digital Communications
  • Protocol & VIP Guest Services
  • Administrative & Office Management
  • Cross-Functional Team Collaboration
  • Event coordination

Professional References

  • Ms. Monique Jacob, Marketing Executive, Research & Statistics, (767) 255-8235, mducler@dominica.dm
  • Mrs. Samantha Letang, Group Marketing Manager, Secret Bay & Fort Young Hotel, (767) 275-6907, samantha@gems.dm
  • Ms. Katie Julien, Tourism Coordinator, Dominica State College, (767) 275-2852, katiejulex@yahoo.com
  • Mr. Brent St. Catherine, Professor/Lecturer, Sir Arthur Lewis Community College, (758) 485-7233, bstcatherine@apps.salcc.edu.lc

Timeline

Functions & Events Coordinator / Food & Beverage Admin

Fort Young Hotel
02.2019 - Current

Front Desk Receptionist

Fort Young Hotel
02.2017 - 01.2019

Tourism Information Assistant

Discover Dominica Authority
06.2010 - 09.2013

MSc - Project Management

UCAM – Catholic University of Murcia

BBA - Hospitality Management

Monroe College

Certificate - Etiquette & Protocol for Hospitality Employees

Barbados Community College

Associate Degree - Tourism & Hospitality Management

Dominica State College

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Rene Rocque