Rene.J. Mayers
Fortune, Roseau,,Dominica
Summary
Dedicated and detail-oriented professional with a strong background in data entry, point-of-sale systems, and customer service. Proven ability to efficiently process transactions, maintain organized workspaces, and resolve customer inquiries with a focus on enhancing satisfaction. I am committed to fostering a collaborative environment to drive service excellence.
Overview
8
8
years of professional experience
Work History
Cashier
J. Astaphans & Company Ltd
Roseau, Dominica
06.2019 - 05.2021
- Processed customer transactions with speed and accuracy.
- Maintained a clean and organized checkout area to ensure a positive customer experience.
- Collaborated effectively with team members to enhance service delivery.
Customer Service Representative
Flow Dominica
Roseau, Dominica
05.2018 - 05.2019
- Assisted customers with inquiries and resolved issues effectively.
- Provided comprehensive customer service by assisting with product selection, ordering, and billing, while offering product information and technical support to enhance satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Call Center Service Representative
Clear Harbor
Roseau, Dominica
06.2016 - 05.2018
- Assisted customers with inquiries and provided accurate information promptly.
- Managed incoming calls and ensured efficient call routing to appropriate departments.
- Communicated effectively both verbally and in writing in order to provide clear instructions on how best to resolve an issue.
Secretary
National Petroleum
Canefield, Roseau, Dominica
02.2015 - 04.2016
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Data Entry Administrator
Ministry of Education
Roseau, Dominica
08.2013 - 09.2014
- Entered and updated student data in the education management system.
- Verified accuracy of records and corrected discrepancies as needed.
- Assisted staff with data retrieval and report generation requests.
Education
High School Diploma -
Dominica Grammar School
Roseau, Dominica06-2013
Skills
- Transaction processing
- Cash handling
- Point of sale systems
- Inventory management
- Customer relationship management
- Order fulfillment
- Effective communication
Timeline
Cashier
J. Astaphans & Company Ltd
06.2019 - 05.2021
Customer Service Representative
Flow Dominica
05.2018 - 05.2019
Call Center Service Representative
Clear Harbor
06.2016 - 05.2018
Secretary
National Petroleum
02.2015 - 04.2016
Data Entry Administrator
Ministry of Education
08.2013 - 09.2014
High School Diploma -
Dominica Grammar School
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