Roberta E. Alexander

• Performed secretarial duties in support of the Comptroller of Inland Revenue when required.
• Collaborated with various departments to receive and direct taxpayers to relevant officers based on their queries.
• Registered all incoming Division correspondences and tax remittances and directed their attention to various department heads or relevant officers.
• Assisted in the capturing of data from Corporate and Personal Income Tax remittances filed by taxpayers.

• Provided administrative support to the General Manager and other hotel managers to include the managing of information and correspondences.
• Collaborated with hotel managers on projects and tasks as the need arose.
• Facilitated hotel disaster preparation and management along with the Facilities Manager and Head of Security.
• Oversaw hotel energy and utility usage.
• Coordinated hotel pest management activities.
• Managed documentation, travel and accommodation for special project teams.
• Administered and participated in Management briefing meetings and activities.
• Managed customer feedback data and ratings of hotel services.
• Performed quality reviews and audits on the various department activities.

Key Achievements:

• Administered the Hotel’s Quality Team charged with overseeing the hotel’s aesthetic and service standards.
• Administered and coordinated the activities of the Emergency Coordinating Committee.
• Managed travel, transport and accommodation arrangements for project management and construction teams during rebuilding of hotel after the 2017 passage of Hurricane Maria.

• Provided administrative support to the Facilities Manager and operations department supervisors.
• Maintained databases and digital departmental filing systems for the operations departments (Grounds, Housekeeping, Maintenance and Security).
• Facilitated the daily compiling and distributing of department shift reports.
• Facilitated the daily management and execution of requests for service.
• Facilitated the scheduling and monitoring of departmental projects, activities and events.
• Facilitated the identification and implementation of departmental training programs where necessary.
• Facilitated monthly reviews of operations departmental expenditure, budgetary considerations and employee performance evaluations.
• Periodically audited and assessed routine activities and projects of the operations departments.
• Established and maintained department equipment registers for the operations departments.
• Oversaw compliance reviews, general risk assessments and other safety assessments to support Environment, Occupational Health and Safety management.
• Maintained positive and proactive relations with managers and employees, as well as customers and regulatory agencies.

Key Achievements:

• Collaborated with departmental supervisors to improve monitoring systems.
• Collaborated with departmental supervisors to revise the outdated standard operating procedures for the operations departments.
• Participated in detailed incident investigations and performed root cause analyses.
• Facilitated the development of job hazard analyses and the promoting of incident prevention for the benefit of both employees and visitors.

• Performed accounting, clerical and administrative services related to the processing of accounting transactions, specifically accounts payable and ensured that all customers and suppliers were satisfied with conducting business with the hotel.
• Managed supplier payables accounts and relations.
• Performed cost and budget monitoring and reporting.
• Maintained petty cash and cash float systems.
• Managed the processing of all hotel foreign payments.
• Managed the processing of daily hotel departmental requisitions.
• Facilitated the monthly preparation of stock count sheets for Maintenance, Housekeeping and Stationery items.
• Facilitated monthly stocktaking in the Kitchen department.
• Performed daily cash clearing reconciliations.
• Performed fortnightly preparation of payroll.
• Performed updating and reconciling of payroll records to include employee loans and advances.
• Performed monthly reconciliations of social security, personal tax and commercial tax remittances.
• Maintained hotel’s physical assets register.
• Assisted with accounts receivable function when required.
• Assisted with audit preparations for financial year end.

Key Achievements:

• Established documentation of supplier credit terms and periodic credit reviews.
• Developed Standard Operating Procedures for the Accounts Payable function of the hotel.

• Performed accounting, clerical and administrative services related to the processing of accounting transactions in the support of the hotel to include aspects of inventory, payroll, accounts payable and accounts receivable.
• Performed and improved departmental daily sales audits and cash reconciliations.
• Facilitated purchasing functions, inclusive of sourcing and liaising with suppliers and brokers.
• Facilitated inventory input, monitoring and monthly reconciling.
• Processed food and beverage invoices and maintained farmer supplier files.

Key Achievements:

• Streamlined and improved accuracy of daily cash reconciliations to an error margin of $0.01.

• Performed accounting, clerical and administrative services in support of a learning institution.
• Facilitated the reception of customers and the responding to customer enquiries.
• Managed payroll, accounts receivable, accounts payable and bank reconciliation functions and the maintenance of their financial records.
• Facilitated the preparation and reception of correspondences and the maintaining of client/customer files and accounts.
• Assisted external auditors during the preparation of yearly financial statements.
• Facilitated caterings to seminars, workshops and meetings.
• Performed general office administration.

• Provided administrative and clerical support to accountants/auditors.
• Performed financial breakdowns, summaries and reconciliations for auditors.
• Assisted auditors during on-site client audits.
• Performed basic bookkeeping for clients.
• Performed general office administration.

• Provided administrative and clerical support to accountants/auditors.
• Performed financial breakdowns, summaries and reconciliations for auditors.
• Assisted auditors during on-site client audits.
• Performed basic bookkeeping for clients.
• Performed general office administration.