Ronisha Samuel
Roseau
Summary
Dynamic professional with a proven track record at Fine Foods Inc/KFC, excelling in sales training and coaching. Leveraged strong organizational skills to enhance employee performance and foster team collaboration, resulting in improved service quality. Recognized for adaptability and effective communication, driving alignment with company objectives and achieving measurable training outcomes.
Overview
10
10
years of professional experience
Work History
Field Trainer
Fine Foods Inc/KFC
04.2024 - Current
- Delivered impactful presentations at Orientations , showcasing the effectiveness of our company''s innovative training strategies.
- Conducted thorough assessments of employee performance post-training, identifying areas for improvement and providing tailored support as needed.
- Mentored junior trainers, sharing best practices and fostering professional development in the field.
- Supported the achievement of company goals by aligning all training initiatives with organizational objectives.
Shift Supervisor
Fine Foods INC/KFC
03.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Customer Service Supervisor
Clear Harbor
07.2019 - 03.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Quality Assurance Coach
Clear Harbor
07.2015 - 07.2019
- Conducted root-cause analysis to identify areas for improvement within the call center process.
- Regularly audited agents to ensure they adhered to company quality standards and guidelines, resulting in more consistent materials and components received from vendors.
- Maintained up-to-date knowledge of call center standards, ensuring all agents met or exceeded requirements.
- Provided training sessions on effective use of testing tools, leading towards improved skills among teammates.
Education
No Degree - Human Resources Management
Uwi Open Campus
Roseau, Dominica11-2023
No Degree - Business Administration
Dominica State College
Stock Farm05-2014
High School Diploma -
Goodwill Secondary School
Roseau, Dominica05-2010
Skills
- Sales training
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Coaching and development
- Interpersonal skills
- Analytical thinking
- Task prioritization
Timeline
Field Trainer
Fine Foods Inc/KFC
04.2024 - Current
Shift Supervisor
Fine Foods INC/KFC
03.2023 - 04.2024
Customer Service Supervisor
Clear Harbor
07.2019 - 03.2023
Quality Assurance Coach
Clear Harbor
07.2015 - 07.2019
No Degree - Human Resources Management
Uwi Open Campus
No Degree - Business Administration
Dominica State College
High School Diploma -
Goodwill Secondary School
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