Shamalie Louis
Customer Care Executive/ Nursing Student
Salisbury,DM
Summary
Meticulous, fast learner, well organized team player, knowledgeable in healthcare practices and professional and empathetic communication.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Care Executive
Clear Harbor
01.2024 - Current
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
- Leveraged strong interpersonal skills to establish rapport with clients quickly, building trust and enabling more effective problem solving.
Career
PHARCS Home For The Aged
01.2018 - 05.2018
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Education
Bachelor of Science - Nursing
University of The West Indies School of Nursing
Trinidad & Tobago 05.2001 -
Associate of Arts - History & Psychology
Dominica State College
Roseau 05.2001 -
High School Diploma -
Convent High School
Roseau 05.2001 -
Skills
- Well-organized
- Medical Records Management
- Infection control standards
- Patient Monitoring
- Privacy and confidentiality
- Direct Patient Care
- Medical Documentation
- Vital signs monitoring
- Excellent problem-solving abilities
Additional Information
Volunteerism at Salisbury health center 2016- 2017
Timeline
Customer Care Executive
Clear Harbor
01.2024 - Current
Career
PHARCS Home For The Aged
01.2018 - 05.2018
Bachelor of Science - Nursing
University of The West Indies School of Nursing
05.2001 -
Associate of Arts - History & Psychology
Dominica State College
05.2001 -
High School Diploma -
Convent High School
05.2001 -
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