Technology-inclined professionals possess strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Also an Industrious educator with a solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities.
Hi, I’m
Shanesse Rolle
Summary
Overview
6
years of professional experience
1
Certification
Work History
767Dev
Implementation Specialist
09.2024 - Current
Job overview
- Learn user-end functionality of system, work directly with client staff to gather any missing, must-have requirements, start actual, regular use of the system, report any issues discovered back to team, document any future features.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Contributed to the continuous improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
- Assessed project scope to confirm details and understand customer expectations in advance.
767Dev
Technical Writer
07.2023 - Current
Job overview
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
- Participated in usability testing to understand user pain points, then addressed these issues through improved documentation and tutorial content.
- Integrated screenshots and diagrams into help articles, making complex processes easier to understand.
- Enhanced user comprehension by writing clear and concise user manuals for complex software products.
- Managed documentation projects from concept to completion, meeting all deadlines.
Goodwill Secondary School (GSS)
Instructor
10.2019 - Current
Job overview
- Instructing CVQ garment production level one.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
Digital Transformation Agency
Instructor
07.2023 - 08.2023
Job overview
- Introduced students to the world of web designing, the basics.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Evaluated students' understanding of course material through examinations.
- Created lessons and online testing materials to facilitate remote learning.
- Created and developed lesson plans to meet students' academic needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
VibezFashion
Seamstress
06.2019 - 08.2019
Job overview
- Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Developed strong relationships with clients through excellent customer service skills and attention to detail in every project undertaken.
Education
Dominica State College
Associate Degree in Secondary Education from Secondary Education
01-2026
University Overview
Dominica State College
Associate of Science from Associate Degree in Computer Science
10-2023
University Overview
- Technical Writer, 767Dev, Completed 2023
Goodwill Secondary School
High School Diploma
07-2019
University Overview
- Dean's List, Horner roll
Skills
- HTML & CSS
- Computer literacy & Google Workspace apps
- Microsoft office applications literacy
- Computer hardware and maintenance
- Lecturing/teaching
- Teamwork & Collaboration
- Time Management
- Strong communication
- Technical writing
- Small business management
- Requirements Gathering
- User Support & Client training
Certification
- Technical Writing: How to Write Software Documentation, Udemy
- Introduction to AI for IT and Non-IT Professionals, (VUSSC) COL Virtual University for Small States of the Commonwealth
- Teaching Self-Efficiency and Self-Efficacy Using Google Workspace Apps, IT for Dominica Associations
- Introduction to Developing Small Business, Dominica Youth Business Trust
- CVQ Garment Production Level one, Goodwill Secondary School
- Computer Program Literacy, Youth Development Program Dominica
- Leading and Learning in Today's Shifting Digital Landscape, IT for Dominica Associations
- CompTIA ITF+ - In progress
Additional Information
Additional Information
Joan Jean Jacques, Castle Comfort, Dominica, 1 767 2958634, joanjeanjacques@gmail.com
Veronne Nicolas, Roseau, DOMINICA, 1 767 277 2952, veronne.nicolas@gmail.com
Timeline
Implementation Specialist
767Dev
09.2024 - Current
Technical Writer
767Dev
07.2023 - Current
Instructor
Digital Transformation Agency
07.2023 - 08.2023
Instructor
Goodwill Secondary School (GSS)
10.2019 - Current
Seamstress
VibezFashion
06.2019 - 08.2019
Dominica State College
Associate Degree in Secondary Education from Secondary Education
Dominica State College
Associate of Science from Associate Degree in Computer Science
Goodwill Secondary School
High School Diploma
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