Shemon Thomas
Bellevue Chopin
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Telemarketer
Versatel
05.2025 - Current
- Identified potential customers through cold calling and database research.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Initiated outbound calls to prospective clients using scripts.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Adhered to all applicable laws, regulations, policies, and procedures when conducting telemarketing activities.
- Greeted customers in a friendly, professional manner on the phone.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Followed up on sales leads through outbound calling.
- Documented sales call data in company software.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Data Entry Clerk
Clear harbor
Canefield Dominica
02.2024 - 04.2025
- Compiled reports based on gathered information.
- Maintained confidentiality of sensitive information entered into the system.
- Utilized specialized software applications related to the job role.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Maintained confidentiality of sensitive information.
- Verified accuracy and completeness of data entry into the database system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Maintained database by entering new and updated customer and account information.
- Reviewed and updated account information in company computer system.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Identified, corrected, and reported data entry errors.
Customer Service Representative
Clear Harbor
Canefield Dominica
06.2022 - 02.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Microsoft Office
Business Training Center
06-2020
Computer Science
Grandbay Youth Center
Grandbay Dominica03-2015
High School Diploma -
Pierre Charles Secondary
Grandbay Dominica07-2012
Skills
- Cold calling
- Customer relationship management
- Sales negotiation
- Data entry
- Adaptability
- Performance tracking
- Regulatory compliance
- Team collaboration
- Performance-driven
- MS office
- Sales techniques
- Outbound and inbound calls
- Mathematics proficiency
- Order processing
- Customer service
- Email and telephone etiquette
- Scripted calls
- Goal oriented
- Inbound and outbound calls
- Call center operations
- Strong verbal and written communication skills
- Time management
- Active listening
- Time management
- Work ethic
Timeline
Telemarketer
Versatel
05.2025 - Current
Data Entry Clerk
Clear harbor
02.2024 - 04.2025
Customer Service Representative
Clear Harbor
06.2022 - 02.2024
Microsoft Office
Business Training Center
Computer Science
Grandbay Youth Center
High School Diploma -
Pierre Charles Secondary