Shemon Thomas
Bellevue Chopin,Dominica
Summary
Dynamic and results-driven professional with experience at Clear Harbor, excelling in customer relations and complaint resolution. Proven ability to enhance productivity through effective communication and problem-solving skills. Proficient in Microsoft Office and adept at managing administrative tasks, ensuring seamless operations and superior customer experiences.
Overview
5
5
years of professional experience
Work History
Office Assistant Intern
Petite Savanne Constituency Office
05.2025 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported various company departments by answering phones, faxing, copying packets, and mailing correspondence.
- Participated in cross-functional team-building activities.
- Distributed office supplies and files for staff.
- Maintained office schedule and calendar of workflow and meetings.
- Organized documents and routed to correct recipients.
- Sorted, organized, and maintained files.
- Researched subjects at behest of staff to develop information and collate data.
Cold Caller
Versatel Marketing
04.2025 - 06.2025
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Customer Service Representative
Clear Harbor
03.2022 - 04.2025
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Store Associate
Royal Bazar
02.2021 - 12.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Computer Science
Grandbay Youth Development Center
Grandbay05-2015
High School Diploma -
Pierre Charles Secondary
Grandbay07-2012
Skills
- Note-taking
- Presentation preparation
- Spreadsheet creation
- Meeting coordination
- Project assistance
- Adaptability and flexibility
- English fluency
- Telephone etiquette
- Administrative support
- Administrative tasks
- Complaint resolution
- Account updating
- Sales force CRM system proficiency
- Call escalation
- Customer relations
- Customer education
- Computer proficiency
- Problem resolution
- Punctuality and reliability
- Retail marketing
- Quality assurance controls
- Verbal and written communication
- Microsoft Office
- Critical thinking
Timeline
Office Assistant Intern
Petite Savanne Constituency Office
05.2025 - Current
Cold Caller
Versatel Marketing
04.2025 - 06.2025
Customer Service Representative
Clear Harbor
03.2022 - 04.2025
Store Associate
Royal Bazar
02.2021 - 12.2021
Computer Science
Grandbay Youth Development Center
High School Diploma -
Pierre Charles Secondary