Sherian Burton
Roseau
Summary
Dynamic sales professional with a proven track record at Digicel Dominica, excelling in client relations and sales presentations. Recognized for achieving top performer status, I leverage resilience under pressure and adaptability to drive revenue growth and enhance customer experiences. Committed to building lasting partnerships through exceptional service and strategic problem-solving.
Overview
2
2
years of professional experience
Work History
Sales Agent
Digicel Dominica
02.2025 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Customer Service Agent
Clear Harbor
01.2023 - 10.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Responded to customer requests for products, services, and company information.
- Streamlined communication processes for improved information exchange between customers and team members.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
CXC - Business
North East Comprehensive
Dominica Wesley 06.2019
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Resilience under pressure
- Sales presentations
- Adaptability to change
- Building rapport
- Customer service
- Time management
- Customer experience enhancement
Timeline
Sales Agent
Digicel Dominica
02.2025 - Current
Customer Service Agent
Clear Harbor
01.2023 - 10.2024
CXC - Business
North East Comprehensive
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