Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

SHERKIMA JAMES

PICHELIN

Summary

An organized, dedicated and dependable Administrative Professional with demonstrated excellence in customer service, strong leadership skills and the ability to adapt nimbly in changing or evolving environment characterized by uncertainty. I possess exceptional communication and interpersonal skills that enable me to actively listen and build strong vibrant working relationships and manage conflict situations effectively. I am results oriented, passionate and motivated by individual and team achievements. I am approachable, empathetic/compassionate and self-motivated and proven in managing multiple tasks under challenging time and resources constraint.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Junior Clerk

Ministry of Foreign Affairs, International Business, Trade and Energy - Government of Dominica
01.2022 - Current
  • Entered data into computer systems accurately and efficiently.
  • Operated various office equipment such as photocopiers, scanners, fax machines.
  • Resolved customer inquiries via telephone promptly.
  • Managed reception area by welcoming visitors in a professional manner.
  • Processed incoming and outgoing mail daily, including sorting, logging and distributing items to appropriate departments or personnel.

Administrative Assistant

Ministry of Environment, Rural Modernisation and Kalinago Upliftment- Government of Dominica
Roseau
04.2017 - 12.2021
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintenance of Community Employment Database.
  • Preparation of different types of letters to Councils, Interns, Placement Organizations, etc.
  • Assist more than twenty individuals face to face and provide friendly, knowledgeable assistance daily.
  • Preparation of 3,000 Community Employment internship contracts every six months.
  • Attend meetings with over fifty (50) Community Employment Assistants.
  • Attend meetings at Village Councils.
  • Reconciliation ( Audit different councils).
  • Field work (Visit NEP teams in different villages).
  • Payroll Adjustments.
  • Manage over fifty (50) calls per day.

Employment Officer

Ministry of Environment, Rural Modernisation and Kalinago Upliftment- Government of Dominica
Roseau
01.2020 - 06.2020
  • Preparation of Payroll Adjustments monthly.
  • Communicated with private and public sector interns and managers, both face to face and over the phone.
  • Assisted interns with concern(s) and complaint(s) daily.
  • Manage General Internship Contract Log daily.
  • Submission of weekly reports to the Director.
  • Discussions with Private Sector Employers.
  • Preparation of 2,000 contracts for interns at the new contractual period.
  • Preparation of Letters to Public and Private Sectors, Interns, Banks, etc.
  • Handled stressful situations in a professional and empathetic manner.

Survey Assistant

Reform Management Unit- Government of Dominica
Roseau
03.2017 - 03.2017
  • Accurately and efficiently Carried out day-to -day Customer Service Surveys which increased daily.
  • Accurately and efficiently entered information gathered from individuals on Reform Log.
  • Delivered exceptional level of service to each individual by listening to concerns and answering questions.
  • Received over 25 (Twenty-Five) surveys per day.

Customer Service Agent

Clear Harbor
Canefield
10.2013 - 01.2017
  • Continuously exceeded target of Three (3) sales per day through consistent hard work and self-motivation.
  • Communicated with customers to resolve issues, answer inquiries, and provide information on new products and services.
  • Managed increased amount of inbound calls at challenging times.

Education

Associate of Science - Primary Education

Dominica State College
Stock Farm
07-2013

High School Diploma -

Pierre Charles Secondary School
Grand Bay
06-2007

Skills

  • Document Scanning
  • Proofreading
  • Scheduling appointments
  • Meeting Coordination
  • Report Generation
  • Verbal Communication
  • Document Preparation
  • Document Editing
  • Mail handling
  • Data Entry
  • Calendar Management
  • Scanning and copying
  • Written Communication
  • Time management abilities
  • Professional and mature
  • Data Recording
  • Interpersonal Skills
  • Customer Communication
  • Excellent Communication
  • Task Prioritization
  • Time Management
  • Strategic Planning
  • Team Collaboration
  • Database entry
  • Creative Thinking
  • Event and Activity Planning
  • Meeting planning
  • Team building

Certification

  • Seminar on Protocol and Etiquette for Officials from Dominica

Languages

English
First Language
French
Beginner
A1

References

References available upon request.

Timeline

Junior Clerk

Ministry of Foreign Affairs, International Business, Trade and Energy - Government of Dominica
01.2022 - Current

Employment Officer

Ministry of Environment, Rural Modernisation and Kalinago Upliftment- Government of Dominica
01.2020 - 06.2020

Administrative Assistant

Ministry of Environment, Rural Modernisation and Kalinago Upliftment- Government of Dominica
04.2017 - 12.2021

Survey Assistant

Reform Management Unit- Government of Dominica
03.2017 - 03.2017

Customer Service Agent

Clear Harbor
10.2013 - 01.2017

Associate of Science - Primary Education

Dominica State College

High School Diploma -

Pierre Charles Secondary School

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