Shernique Fevrier
Hagley, Grand Bay,Commonwealth of Dominica
Summary
Personable administrative professional skilled in cultivating positive client, staff, and management connections. Strong communicator with exceptional problem-solving and conflict resolution abilities. Expertise in resource allocation and schedule management.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Inland Revenue Division Govt of Dominica
05.2024 - Current
- Provided administrative support to HR department and assisted with recruitment processes.
- Organized and maintained personnel records, ensuring accuracy of information.
- Maintained accurate payroll records including hours worked, vacation time, sick leave.
- Managed employee benefits such as health insurance, retirement plans, workers compensation.
- Developed job postings, screened applications, and scheduled interviews for potential candidates.
- Conducted reference checks on applicants prior to hire.
- Assisted in the development of performance evaluation systems for employees.
- Processed paperwork related to terminations and severance packages.
- Facilitated communication between management and staff members by relaying messages effectively.
- Analyzed data to identify potential areas of improvement within the HR department.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted in developing job descriptions and person specifications.
Revenue Officer (Ag.) Collections
Inland Revenue Division Govt of Dominica
09.2015 - 05.2024
- Handled the collection of delinquent taxes and other debts owed to the government.
- Negotiated repayment arrangements with customers in order to resolve outstanding debt issues.
- Prepared detailed reports on delinquent accounts and recommended appropriate action for collections.
- Verified accuracy of financial documents such as income tax returns, balance sheets, and bank statements.
- Assisted taxpayers with inquiries related to their accounts, payment plans, and other financial matters.
- Provided guidance to taxpayers on filing requirements, payment options, and applicable laws and regulations.
- Monitored payments made by taxpayers to ensure compliance with agreed-upon terms.
- Investigated taxpayer complaints regarding discrepancies in payments or billing errors.
- Analyzed financial data from various sources to identify potential areas of noncompliance.
- Identified discrepancies between reported income and actual income levels for individuals or businesses.
- Maintained up-to-date knowledge of current tax laws and regulations.
- Ensured that all necessary forms were completed accurately prior to submission.
- Educated taxpayers on their rights and responsibilities when it comes to paying taxes.
- Resolved disputes between taxpayers and the government concerning taxation issues.
- Reviewed documentation submitted by taxpayers in order to validate claims for deductions or credits.
- Prepared administrative reports and assembled case files for closure.
- Garnished bank accounts and wages and seized personal property if necessary.
- Set up and monitored payment plans and processed payments.
Junior Clerk
Government of Dominica
07.2008 - 08.2015
- Created and maintained filing systems for records, documents, and correspondence.
- Answered phone calls from clients and vendors in a courteous manner.
- Compiled data from multiple sources into organized reports using Microsoft Excel.
Tariff/ Accounts Clerk
786 Universal Elegance
06.2007 - 01.2008
- Identified and resolved discrepancies in accounts, invoices, and statements.
- Maintained accurate records of financial transactions.
- Processed customer payments accurately and promptly.
- Performed month-end closing procedures, including journal entries and reconciliations.
Data Entry
IS4WE.COM
11.2005 - 12.2006
- Performed data entry into company systems accurately and efficiently.
- Created detailed reports on data entry activities.
Clerk (Job attachment)
Dominica Export Import Agency (DEXIA)
06.2005 - 07.2005
Clerk (Job attachment)
Christian Children Fund
04.2004 - 04.2004
Education
Certificate - Financial Monitoring and Evaluation
University of West Indies
01.2019
Certificate - Introduction to Counseling
University of West Indies
01.2019
Training - Victim Support
British High Commission Funded
05.2014
Workshop - Critical Incident Stress Management Group Crisis Intervention and Individual and Peer Support
Southern Baptist Convention
Arizona03.2014
Training Program - Judicial Enforcement Management System
Eastern Caribbean Supreme Court
04.2013
Seminar - Facilitated by Kelvin Sergeant, ILO Representative
Small Business Development
07.2012
BHA - Human Resource Administration
Cambridge International College
08.2011
Conference - Trade and Marketing of a company on a regional basis
CSME Conference
07.2005
Certificate - Computer Literacy
Youth Development Division
04.2005
Diploma - Private Secretary’s Diploma, Business Administration –Level 3, Business Practice - Level 3, English for Business - Level 2
London Chambers of Commerce
06.2004
Skills
- Data Entry
- Proposal Writing
- Invoice Processing
- Office Administration
- Financial aid application review
- Legal administrative support
- Business Administration
- Recordkeeping and bookkeeping
- Microsoft Office Suite
- Records Management Systems
References
- Mr. Irving Magloire, Deputy Comptroller, Inland Revenue Division, High Street, ROSEAU, 1(767) 276-1677, magloirei@dominica.gov.dm
- Mrs. Augustina Ambrose Popo, Administrative Officer, Ministry of Health, 4th Floor, Government Headquarters, Kennedy Avenue, ROSEAU, 1(767) 266-3259
Coreaccomplishments
Recorded and filed employee benefits salary and annual evaluation information, Collaborated with teams/departments to ensure smooth workflow and efficient organizational operation, Accountable for all operations of a busy office, including areas of responsibility, Successfully trained staff in all office systems and databases, policies, and procedures while focusing on minimizing errors and generating superior results., Handled customers effectively by identifying their needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency., Performed administration tasks such as filing, developing spreadsheets, writing reports, photocopying, collateral, and scanning documents for inter-departmental use.
Career Overview
Committed and self-motivated individual with exceptional customer –relations and decision-making skills. Display strong work ethic, and professional demeanor.
Timeline
Administrative Assistant
Inland Revenue Division Govt of Dominica
05.2024 - Current
Revenue Officer (Ag.) Collections
Inland Revenue Division Govt of Dominica
09.2015 - 05.2024
Junior Clerk
Government of Dominica
07.2008 - 08.2015
Tariff/ Accounts Clerk
786 Universal Elegance
06.2007 - 01.2008
Data Entry
IS4WE.COM
11.2005 - 12.2006
Clerk (Job attachment)
Dominica Export Import Agency (DEXIA)
06.2005 - 07.2005
Clerk (Job attachment)
Christian Children Fund
04.2004 - 04.2004
Certificate - Financial Monitoring and Evaluation
University of West Indies
Certificate - Introduction to Counseling
University of West Indies
Training - Victim Support
British High Commission Funded
Workshop - Critical Incident Stress Management Group Crisis Intervention and Individual and Peer Support
Southern Baptist Convention
Training Program - Judicial Enforcement Management System
Eastern Caribbean Supreme Court
Seminar - Facilitated by Kelvin Sergeant, ILO Representative
Small Business Development
BHA - Human Resource Administration
Cambridge International College
Conference - Trade and Marketing of a company on a regional basis
CSME Conference
Certificate - Computer Literacy
Youth Development Division
Diploma - Private Secretary’s Diploma, Business Administration –Level 3, Business Practice - Level 3, English for Business - Level 2
London Chambers of Commerce
Similar Profiles
Naveena PersadNaveena Persad
Technical Analyst at Ministry of Finance - Inland Revenue Division /Petroleum and Large Taxpayers UnitTechnical Analyst at Ministry of Finance - Inland Revenue Division /Petroleum and Large Taxpayers Unit
Canricka ArmbristerCanricka Armbrister
Tax Analyst III at Department Of Inland RevenueTax Analyst III at Department Of Inland Revenue
Emmanuel Roy IzevbigieEmmanuel Roy Izevbigie
Senior Manager at Federal Inland Revenue ServiceSenior Manager at Federal Inland Revenue Service