Sherra Esther Newton-Cassell
Goodwill,Commonwealth of Dominica
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
18
18
years of professional experience
Work History
Assistant Manager
CashWiz Dominica
Roseau
04.2024 - 04.2024
- Financial management of the branch in keeping with financial reporting standards.
- Managed collections strategy and ensured delinquency rates were at a minimum.
- Contributed to the formulation and implementation of short and long-term strategic plans and objectives throughout the region.
- Developed and managed branch strategy budgets and financial controls to meet strategic plans and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Leader
Clear Harbor
01.2011 - 09.2013
- Maintain extensive knowledge of clients and company’s policies and procedures
- Suggest improvements and changes to policies and procedures to improve customer satisfaction and company productivity
- Work in collaboration with the training department to prepare job aids based on questions being asked by agents
Performance Specialist
Clear Harbor
01.2010 - 12.2011
- Provide assistance to agents to enable them to achieve their KPI goals
- Provide floor support to teams as need arises
- Provide feedback to agents/nestees who require additional support including refresher training etc
Customer Account Executive
Clear Harbor
12.2006 - 12.2007
- Provide basic accounting based on customer request
- Sell Client products and services, on demand based on call volume
- Provide superior customer service experience to prospects upon client demand
Telemarketer
Call 767 INC
12.2005 - 06.2005
- Based on client list provided contact prospects to buys and sell/up-sell products
- Calls prospective customers by operating telephone equipment, automatic dialling system and other telecommunication technology
- Secure information by completing database back-up
Education
Diploma in business management -
University of London
07.2024
Certificate - Time & Anger Management
Clear Harbor
01.2012
Certificate - Conflict Management in The Workplace
Clear Harbor
01-2012
Certificate - Supervisory & Sales Management
Clear Harbor
01-2012
Certificate - Stress Management
Clear Harbor
01-2012
Pre- nursing Certificate -
Dominica State College
01.2004
High School Diploma -
Wesley High School
01.2003
Skills
- Microsoft Office: Word, Excel, PowerPoint, Outlook and Explorer
- Excellent typing skills
- Outstanding verbal and written communication skills
- Leadership
- Conflict Resolution
- Sales expertise
- Flexibility and the ability to work well with deadlines
- Ability to multi-task, prioritize, work independently and meet deadlines
- Well developed analytical and numerical ability
- Task Delegation
- Operations Management
- Financial Management
References
- Kelly Sandy, Quality Manager, Clear Harbor, 767-276 8702
- Jackie John, Programme Manager, Clear Harbor, 767-440 5525 ext 622
Hobbies and Interests
- Reading
- Researching News update
- Staying abreast with Environmental/Social changes
References
References available upon request.
Timeline
Assistant Manager
CashWiz Dominica
04.2024 - 04.2024
Team Leader
Clear Harbor
01.2011 - 09.2013
Performance Specialist
Clear Harbor
01.2010 - 12.2011
Customer Account Executive
Clear Harbor
12.2006 - 12.2007
Telemarketer
Call 767 INC
12.2005 - 06.2005
Diploma in business management -
University of London
Certificate - Time & Anger Management
Clear Harbor
Certificate - Conflict Management in The Workplace
Clear Harbor
Certificate - Supervisory & Sales Management
Clear Harbor
Certificate - Stress Management
Clear Harbor
Pre- nursing Certificate -
Dominica State College
High School Diploma -
Wesley High School
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