Stepha Charles
Roseau
Summary
Caring community health worker looking to bring several years' experience in the field to a challenging new role. Focused on assisting community members with close support and vital education.
Overview
8
8
years of professional experience
Work History
Community Health Aide
Government of Dominica
Roseau , Dominica
09.2019 - Current
- Provided health screenings to individuals, families and groups within the community.
- Assessed changes in client conditions by conducting follow up visits at home or at clinics.
- Administered medications according to instructions from a physician or nurse practitioner.
- Educated clients on options to assist in making informed decisions.
- Administered vaccinations according to established protocols.
- Team Work
- Record Keeping
- Antigen Testing
- Patience
- Good Communication Skills
- Participated in public health campaigns aimed at promoting healthy behaviors among local residents.
Assistant Teacher
St. Luke's Primary School
Pointe Michel , Dominica
03.2018 - 05.2018
- Assessed student progress through observation, testing, and feedback from teachers.
- Helped maintain a safe and orderly learning environment.
- Collaborated with other staff members to ensure student success.
- Maintained accurate records of student attendance and grades.
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Assisted classroom teacher in developing and implementing lesson plans.
- Encouraged positive behavior with rewards and incentives.
Customer Service Representative
All 4
Roseau, Dominica
01.2016 - 09.2017
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) - Small Business Development
Skills Programme
05-2017
Some College (No Degree) - Wait Service
Dominica State College
Roseau 01-2015
High School Diploma -
Business Trainning Center
Roseau01-2014
Skills
- Elderly care assistance
- Training skills
- Immunization Administration
- Medication Management
- Chronic Disease Management
- Health Promotion
- Health Education
- Report Preparation
- First Aid Training
- Client and Community Service
- Conducting Home Visits
- Maintaining Updated Records
- Written Communication
- Blood Pressure Screening
- Multitasking
- Reliability
- Time Management
- Antigen Testing
- Adaptability
- Critical Thinking
- CPR and First Aid
- Decision-Making
- Screening of clients for doctor's appointment
References
References available upon request.
Timeline
Community Health Aide
Government of Dominica
09.2019 - Current
Assistant Teacher
St. Luke's Primary School
03.2018 - 05.2018
Customer Service Representative
All 4
01.2016 - 09.2017
Some College (No Degree) - Small Business Development
Skills Programme
Some College (No Degree) - Wait Service
Dominica State College
High School Diploma -
Business Trainning Center
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