Talisha John

• Client Consultation: Conduct thorough consultations with clients to understand their travel preferences, budget, and requirements.
• Product Knowledge: Stay up-to-date with the latest travel trends, destinations, and services, ensuring you have in-depth knowledge of available travel options.
• Itinerary Planning: Create and present customized travel itineraries that align with the client's interests, budget, and timeline.
• Booking: Make reservations for flights, accommodations, tours, and other travel-related services, ensuring accuracy and efficiency.
• Sales Targets: Meet and exceed sales targets by effectively promoting travel packages and upselling additional services.
• Customer Service: Provide exceptional customer service throughout the booking process and address any inquiries or concerns promptly and professionally.
• Documentation: Handle all necessary travel documentation, including visas, passports, and travel insurance, ensuring clients are well-prepared for their trips.
• Payment Processing: Collect payments, process transactions, and manage invoicing accurately and in compliance with company policies.
• Problem Solving: Assist clients in resolving any travel-related issues or emergencies, providing guidance and support as needed.

• Order Preparation: Check and ensure all food items in the order are correct, complete, and properly packaged for delivery.
• Timely Deliveries: Safely and promptly deliver food orders to customers' specified locations, following designated routes and schedules.
• Customer Interaction: Provide friendly and professional customer service when delivering orders, addressing any customer inquiries or special requests.
• Payment Processing: Accurately handle cash or electronic payments from customers, providing receipts when necessary.
• Record Keeping: Maintain accurate delivery logs, including mileage, delivery times, and customer signatures (if applicable).
• Product Knowledge: Stay informed about the menu, daily specials, and promotions to answer customer inquiries accurately.
• Compliance: Follow all food safety and hygiene regulations, including proper handling of food during transportation.

• Sales Generation:
  Identify and pursue sales opportunities within a designated territory or customer segment.

Prospect and acquire new customers through various sales techniques, including cold calling, networking, and referrals.

Maintain and expand relationships with existing customers by providing exceptional customer service and support.

• Product Knowledge:
  Develop a deep understanding of the company's communication products and services.

Stay up-to-date with industry trends and competitors' offerings to effectively position the company's products in the market.

• Customer Needs Assessment:
  Listen to customers' needs and requirements to tailor solutions that best meet their communication needs.

Conduct needs assessments and recommend appropriate products and services to address customer challenges.

• Sales Presentations:
  Deliver persuasive sales presentations to potential customers, highlighting the benefits and features of the company's offerings.

Prepare and present proposals and contracts to customers.

• Sales Support:
  Collaborate with technical support, customer service, and other internal teams to ensure customer satisfaction and issue resolution.

Provide post-sales support, including answering questions and addressing concerns.

• Sales Reporting:
  Maintain accurate records of sales activities, leads, and customer interactions in a CRM system.

Prepare and submit regular sales reports to management.

• Quota Achievement:
  Work towards achieving and exceeding sales targets and quotas set by the company.

• Identify potential documentary topics and stories of public interest.
• Conduct in-depth research to gather information, data, and background material on the chosen subject.
• Develop a clear and well-structured documentary proposal, including a storyline, objectives, and target audience.

• Create a compelling and coherent narrative for the documentary.
• Write a detailed script outlining the storyline, interview questions, and narration (if necessary).
• Ensure accuracy and factual correctness in the script.

• Organize and coordinate the production team, which may include camera operators, sound technicians, and production assistants.
• Plan and conduct interviews with experts, witnesses, and relevant individuals.
• Capture high-quality footage and scenes that visually convey the documentary's message.
• Select appropriate shooting locations and set up necessary equipment.
• Adhere to the budget and schedule during production

• Receive and process customer orders accurately and efficiently.
• Verify order details, pricing, and availability of products or services.
• Coordinate with other departments to ensure timely order fulfillment.
• Assist customers with inquiries, product information, and order status updates.
• Resolve customer issues or complaints in a professional and timely manner.
• Maintain a positive and helpful attitude while interacting with customers.
• Maintain and update customer and sales records in the company's CRM (Customer Relationship Management) system.
• Generate sales reports and analyze data to identify trends or opportunities for improvement.
• Organize and maintain sales-related documents, contracts, and agreements.
• Ensure all documentation is properly filed and easily accessible to the sales team.
• Communicate sales updates, promotions, and important information to the sales team.
• Coordinate with other departments, such as marketing and finance, to ensure seamless communication and collaboration.
• Monitor inventory levels and alert the sales team to any shortages or overages.
• Assist in managing product returns and exchanges.
• Provide administrative support to the sales team, including preparing sales presentations, proposals, and contracts.
• Schedule and coordinate sales meetings, appointments, and travel arrangements for the sales team members.
• Assist in the onboarding of new sales team members by providing training on administrative processes and tools.
• Keep sales team members updated on company policies and procedures.
• Accurately input and update customer information, orders, and sales data in the company's databases.

• Managing Correspondence
• Data Entry: Entering and maintaining data in spreadsheets, databases, and other software is a common duty. This includes managing contact lists, inventory and financial records.
• Filing and Record-Keeping: Keeping physical and digital records organized and easily accessible is essential. This includes filing documents, creating and maintaining electronic filing systems, and archiving records.
• Word Processing: Responsible for word processing tasks such as drafting letters, reports, memos, and other documents. Also format and proofread document and working with other Microsoft applications such as excel and publisher.
• Office Organization: Maintaining office supplies, ordering new supplies when needed, and ensuring the office environment is organized and tidy.
• Travel Arrangements: Booking travel, accommodations, and transportation for customers.
• Customer Service: Providing information and assistance to customers, clients, or visitors, whether in person, over the phone, or through email.
• Technology Support: Basic IT support, such as troubleshooting common computer or software issues, setting up equipment, and managing office technology. Conducting basic computer use training.
• Confidentiality: Maintaining confidentiality regarding sensitive information and documents.
• Multitasking: Juggling multiple tasks simultaneously and prioritize them effectively.

• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Provided efficient food and drinks service for high levels of customer satisfaction.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maintained bar stocks, replenishing daily as necessary.
• Displayed products on shelves and displays to encourage purchases.
• Oversaw bar recordkeeping and stocktaking for organised and profitable operations.

• Bookkeeping: Maintain accurate financial records, including income, expenses, and payroll.
• Budgeting: Assist in creating and managing the restaurant's budget to ensure financial stability.
• Payroll: Process employee payroll, including calculating hours worked, deductions, and issuing paychecks
• Employee Records: Maintain and update employee records, including contact information and employment contracts.
• Recruitment: Assist in the hiring process by posting job openings, reviewing resumes, and scheduling interviews.
• Supply Ordering: Monitor inventory levels for office supplies, kitchen supplies, and restaurant-related materials.
• Record Keeping: Maintain records of licenses, permits, and legal documents required for the restaurant's operation.
• Correspondence: Handle emails, phone calls, and other forms of communication with vendors, employees, and customers.
• Scheduling: Manage the restaurant's calendar, including reservations, private events, and staff schedules.
• Health and Safety: Assist in maintaining compliance with health and safety regulations, including food safety standards.
• Point of Sale (POS) System: Oversee the POS system and ensure it functions correctly for transactions and reporting.
• Office Software: Utilize software tools for tasks such as payroll processing, inventory management, and record-keeping.
• Financial Reporting: Prepare regular financial reports, including profit and loss statements, for restaurant management.
• Data Analysis: Analyze sales data, customer feedback, and other metrics to identify trends and areas for improvement.
• Team Communication: Act as a liaison between the front-of-house and back-of-house staff, as well as between restaurant management and employees.
• Problem Solving: Address administrative and operational issues as they arise and find effective solutions.
• Customer Relations: Occasionally, handle customer inquiries and concerns that may require administrative attention.

• Word Processing: Responsible for word processing tasks such as drafting letters, reports, memos, and other documents. Also format and proofread document and working with other Microsoft applications such as excel and publisher.
• Office Organization: Maintaining office supplies, ordering new supplies when needed, and ensuring the office environment is organized and tidy.
• Travel Arrangements: Booking travel, accommodations, and transportation for customers.
• Customer Service: Providing information and assistance to customers, clients, or visitors, whether in person, over the phone, or through email.
• Technology Support: Basic IT support, such as troubleshooting common computer or software issues, setting up equipment, and managing office technology. Conducting basic computer use training.
• Confidentiality: Maintaining confidentiality regarding sensitive information and documents.
• Multitasking: Juggling multiple tasks simultaneously and prioritize them effectively.

• Policy Administration: Back-office agents are responsible for processing insurance policies. This includes verifying policy details, underwriting, and ensuring that policies are issued accurately.
• Claims Processing: They handle insurance claims, reviewing and processing claims submitted by policyholders. This involves verifying the validity of the claim, assessing the damage or loss, and coordinating with adjusters and other parties as needed.
• Data Entry and Record Keeping: Maintaining accurate records of policies, claims, and other insurance-related documents is a crucial part of their job. They may enter data into computer systems and ensure that all information is up-to-date.
• Premium Collection: Back-office agents may be involved in collecting premiums from policyholders, either through automated systems or by processing payments.
• Policy Renewals: They assist with policy renewals by sending out renewal notices to policyholders, processing renewal payments, and updating policy information as necessary.
• Compliance and Regulation: Ensuring that insurance operations comply with industry regulations and legal requirements is important. Back-office agents help maintain compliance by following established protocols and guidelines.
• Documentation and Reporting: Generating reports, preparing documentation for audits, and providing information to management and regulatory bodies are part of their responsibilities.
• Communications: While they may not interact directly with customers, back-office agents often communicate with other departments within the insurance company, including underwriters, claims adjusters, and customer service teams.
• Technical Support: They may provide technical support for insurance software and systems used in policy administration and claims processing.
• Quality Assurance: Monitoring the accuracy and quality of data input, policy issuance, and claims processing to minimize errors is essential to ensure the integrity of insurance operations.

• Customer Service Support: Assisting customers with inquiries or direct them to the appropriate department or personnel.
• Data Entry and Record Keeping: Maintaining accurate records, which can include inventory records, sales data, employee schedules, and other essential documents using software applications and spreadsheets.
• Scheduling: Entering scheduled shifts for supermarket employees in Kronos, ensuring that there is adequate coverage during peak hours and that employee work hours comply with labor regulations.
• Inventory Management: Monitoring and managing inventory levels, tracking stock, and generating purchase orders as needed management to replenish supplies.
• Communications: Handle internal and external communications answering phone calls, responding to emails, and routing messages to the appropriate individuals or departments.
• Human Resources Support: Assisting the human resources department with tasks such as maintaining employee records, processing new hire paperwork, and managing employee benefits administration.
• Office Supplies and Maintenance: Ordering office supplies, ensuring the office area is clean and well-maintained, and coordinating repairs or maintenance as needed are common duties.
• Event Coordination: Assist in organizing and coordinating special events or promotions within the supermarket, such as product launches or customer appreciation days.
• Administrative Support: Providing general administrative support to store managers and other personnel, including preparing reports, presentations, and correspondence.
• Compliance: Ensuring compliance with health and safety regulations, as well as store policies and procedures, is important to maintain a safe and efficient working environment.
• Training Assistance: Assisting in the onboarding and training of new employees by providing orientation materials and helping them become familiar with store processes.
• Customer Feedback: Collecting and documenting customer feedback and suggestions to improve store operations and customer service.

• Greeting Guests
• Seating Guests
• Taking Orders
• Serving Food and Drinks
• Clearing Tables: After guests finish their meals, waiters clear tables, removing used dishes, glasses, and cutlery. Then reset tables for the next seating.
• Providing Excellent Service
• Handling Complaints: In the event of guest complaints or issues, waiters should address them promptly and professionally, either by resolving the problem themselves or involving a supervisor if necessary.
• Collaborating with Kitchen Staff: Waiters work closely with the kitchen staff to ensure orders are prepared correctly and delivered to the right table in a timely manner.
• Upselling: Recommend additional items such as appetizers, desserts, or specialty drinks to increase revenue and enhance the dining experience.
• Knowledge of the Menu: Understanding the venue's menu, including ingredients, preparation methods, and allergen information, to provide accurate information to guests.
• Handling Payments
• Maintaining a Clean Work Area: Waiters are expected to keep their work stations clean and organized, including the dining area and service stations.
• Safety and Hygiene: Following safety and hygiene protocols to ensure the well-being of both guests and crew members, especially when handling food and beverages.
• Attending Training: Participate in training programs to improve customer service skills, knowledge of the menu, and familiarity with ship procedures.
• Adhering to Ship Policies: Follow the cruise ship's rules and regulations, including dress code and grooming standards.

English A Grade 1

Integrated Science Grade 2

Principles of Accounts Grade 2

English B Grade 3

Mathematics Grade 3

Social Studies Grade 3

Principles of Business Grade 3