Tesea joseph

• Maintained a high level of professionalism when dealing with difficult customers.
• Developed positive relationships with customers through friendly interactions.
• Developed strong relationships with customers by providing personalized assistance and support.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Identified opportunities for upselling additional products or services based on customer needs.
• Provided accurate information about products and services to customers.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved customer complaints promptly and efficiently.
• Answered customer inquiries via phone, email, and chat.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Answer all incoming calls..

Process sale transactions

Assist customers diligently.