Tiscey Hillaire-Thomas
Portsmouth
Summary
Proven to excel in high-pressure environments, I leveraged my customer service expertise and liquor knowledge at Sky Bar to enhance guest experiences, significantly increasing repeat business. Adept at multitasking and communication, I efficiently managed customer inquiries at Clear Harbour, ensuring satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Night Shift Bartender
Sky Bar
01.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Clear Harbour
01.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
CXC - Accounting And Business Management
Sint Maarten Academy
Sint Maarten 07.2017
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Clear and effective communication
- Engaging personality
- Customer service expertise
Languages
Dutch
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Night Shift Bartender
Sky Bar
01.2023 - 03.2024
Customer Service Representative
Clear Harbour
01.2023 - 02.2024
CXC - Accounting And Business Management
Sint Maarten Academy
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