Kethlyne Polydore
Pointe Michel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Elevation Connect
06.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Council Clerk
Pointe Michel Village Council
08.2021 - 06.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Receptionist
Jungle Bay Resort & Spa
01.2019 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Administrative Assistant
Clico International Life Insurance
05.2017 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Teacher
Goodwill Secondary School (NEP)
09.2015 - 09.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
High School Diploma -
Wesley High School
Certificate - Data Processing
Youth Development Division
Diploma - Entrepreneurship
Business Training Centre
Skills
- Problem-solving skills
- Data Entry
- Customer Service
- Recruiting & Sourcing
- Filing
- Dependable and Adaptable
Timeline
Call Center Representative
Elevation Connect
06.2023 - Current
Council Clerk
Pointe Michel Village Council
08.2021 - 06.2023
Receptionist
Jungle Bay Resort & Spa
01.2019 - 07.2021
Administrative Assistant
Clico International Life Insurance
05.2017 - 01.2019
Teacher
Goodwill Secondary School (NEP)
09.2015 - 09.2017
High School Diploma -
Wesley High School
Certificate - Data Processing
Youth Development Division
Diploma - Entrepreneurship
Business Training Centre
Similar Profiles
Suzanne ThompsonSuzanne Thompson
Emerson Consumer Care Representative II at Elevation ConnectEmerson Consumer Care Representative II at Elevation Connect
CRYSTAL LAMERCECRYSTAL LAMERCE
Customer Care at Elevation ConnectCustomer Care at Elevation Connect
Nayomi AllenNayomi Allen
Guest Experience Specialist at Elevation ConnectGuest Experience Specialist at Elevation Connect