RAENAYA CASIMIR
Roseau,04
Summary
Dynamic professional with a proven track record in customer service at Jane Mary Skincare Aesthetics Spa. Adept at resolving complaints and enhancing client satisfaction through effective communication and meticulous record-keeping. Recognized for multitasking abilities and self-motivation, ensuring seamless operations and a welcoming environment for all visitors.
Overview
1
1
year of professional experience
Work History
Tour Dispatcher
HHV WHITCHURCH
ROSEAU, DOMINICA
12.2024 - Current
- Resolved customer complaints related to service issues or delays.
- Maintained logs of all incoming calls and assigned tasks.
- Assigned drivers to appropriate routes based on customer needs.
- Verified driver credentials prior to assigning them a route or task.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Updated records of driver locations, delays, and cancellations.
Receptionist
Jane Mary Skincare Aesthetics Spa
ROSEAU, DOMINICA
04.2024 - 12.2024
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Updated daily log book with information about visitors entering the premises.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Updated and recorded customer or client information to maintain accounts.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
High School Diploma -
Arthur Waldron Seventh Day Adventist Academy
Glanvillia Portsmouth08-2021
Associate of Science - Psychology
Dominica State College
Stock FarmSkills
- Customer service
- Effective communication
- Attention to detail
- Critical thinker
- Record keeping
- Active listening
- Multitasking and organization
- Self motivation
Accomplishments
- English A - 2
- Principles of Business - 2
- Principles Of Accounts - 3
- EDPM - 1
- Biology - 3
- P. E. - 1
- Clothing and Textile - 2
- Human and Social Biology - 2
- Social Studies - 3
- Maths - 4
Languages
English
First Language
References
References available upon request.
Timeline
Tour Dispatcher
HHV WHITCHURCH
12.2024 - Current
Receptionist
Jane Mary Skincare Aesthetics Spa
04.2024 - 12.2024
High School Diploma -
Arthur Waldron Seventh Day Adventist Academy
Associate of Science - Psychology
Dominica State College
Similar Profiles
Kersha FloissacKersha Floissac
Shipping Cruise and Tours Coordinator at HHV Whitchurch & Co LtdShipping Cruise and Tours Coordinator at HHV Whitchurch & Co Ltd
CHIRAG HITESHCHIRAG HITESH
Sales Support Engineer – Internal Operations at HHV PumpsSales Support Engineer – Internal Operations at HHV Pumps
Chirag HiteshChirag Hitesh
Internal Service Sales Engineer at HHV pumps (Atlas Copco group)Internal Service Sales Engineer at HHV pumps (Atlas Copco group)
Agnes M. PierreAgnes M. Pierre
Agricultural Extension Officer at Ministry of Agriculture, Fisheries, Blue & Green EconomyAgricultural Extension Officer at Ministry of Agriculture, Fisheries, Blue & Green Economy
Persan AntoinePersan Antoine
Service Technician at Dominica Business SystemsService Technician at Dominica Business Systems