Zahrek Gonzalez-Peltier
Roseau
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager
Inova Business Group
09.2022 - Current
- Increased team productivity 20% by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
IT Technician
The Nook Wine Bar
05.2019 - 09.2022
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Head of Sales
TME
09.2018 - 01.2022
- Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Expanded market share with targeted sales initiatives and strategic partnerships.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Led a high-performing sales team to consistently exceed quotas and achieve top rankings within the company.
- Launched new products successfully by collaborating with cross-functional teams and executing comprehensive go-to-market plans.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
Distribution Manager
TME
09.2017 - 06.2018
- Optimized distribution processes by implementing efficient inventory management systems.
- Reduced order fulfillment time from 3 days to 1 through the development of streamlined picking and packing procedures.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Improved delivery times with strategic route planning and reallocation of resources.
- Assisted in budget preparation, ensuring effective allocation of resources for optimal distribution performance.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
Education
Associate of Science - Psychology
Dominica State College
Roseau, Dominica10.2024
Skills
- Expense Tracking
- Financial Management
- Business Administration
- Product Management
- Strategic Planning
- MS Office
- Problem Resolution
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
Video Production/ Marketing
Completed an internship with a video production company to expand my skillset and broaden my horizons
Languages
English
Native language
French
Intermediate
B1
Timeline
Manager
Inova Business Group
09.2022 - Current
IT Technician
The Nook Wine Bar
05.2019 - 09.2022
Head of Sales
TME
09.2018 - 01.2022
Distribution Manager
TME
09.2017 - 06.2018
Associate of Science - Psychology
Dominica State College
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