Ame-Ann Dangleben
Grand Bay
Summary
A highly motivated individual seeking a position at your institute, where my experience, accomplishments, and proficiency will allow me to utilize my leadership skills and experience to promote your organization’s Goals and Objectives actively.
Overview
14
14
years of professional experience
Work History
Community Health Aide
Ministry Of Health And Social Services
07.2021 - Current
- Conducted comprehensive health assessments for elderly community members to identify potential areas of intervention, ensuring a higher quality of life.
- Assisted pregnant women in accessing quality prenatal care services, resulting in better birth outcomes and reduced infant mortality rates.
- Promoted cultural competence among healthcare providers by delivering training sessions on culturally sensitive care practices.
- Reduced emergency room visits by educating community members on preventative measures and the importance of routine checkups.
- Increased vaccination rates within the community by organizing immunization clinics and promoting their benefits through outreach programs.
- Strengthened relationships between community members and healthcare providers by facilitating communication channels and addressing barriers to access.
- Enhanced patient care quality by providing timely and accurate documentation of patient encounters, assessments, and interventions.
Administrative Assistant
Ministry Of Health And Social Services
11.2018 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Representative
Clear Harbour
01.2015 - 01.2016
- Duties included managing large amounts of incoming calls, generating sales leads, and identifying and assessing customers' needs.
Salesclerk/Assistant Secretary
ASI Service Centre
01.2014 - 01.2015
- Duties included resolving customer complaints, focusing sales efforts, monitoring competition, and recommending product, service, and policy changes.
Inventory & Stock-taking Clerk
Save- A- Lot Super Market
01.2011 - 01.2012
- Duties included compiling and maintaining records of quantity, type, and value of merchandise, comparing inventories to office records, verifying clerical computations against the physical count of stock, and adjusting errors in computation or count.
Secretary Personnel
Avis Car Rental Company
01.2010 - 01.2011
- Duties included typing and word processing, filing, organizing and servicing meetings, prioritizing workloads, handling correspondence, and liaising with relevant organizations.
Education
High School Diploma -
Pierre Charles Secondary School
Grand Bay, DominicaCertificate in Pre-Health -
Dominica State College
Skills
- Excellent written and verbal communication skills
- Resourceful in the completion of projects
- Self-motivated and Good Team Player
- People Sensitive and Target Focused
- Knowledge of Microsoft Word, Excel, Access
- Sexual Health Education
- Health Promotion
- Nutrition counseling
- Behavioral health support
- First Aid Training
- Organized and detail-oriented
- Chronic Disease Management
- Mental Health First Aid
- Referral services
- HIV and AIDS awareness
- Team assignments
- Health Education
- Healthcare coordination
- Elderly care assistance
References
- Miss Shannen Harper Administrative Assistant PAHO 1767 2955110
- Ms. Theona Dechausay Human Resource Assistant Dominica China Friendship Hospital 17673165343
- Mrs. Augustina Ambrose Popo Human Resource Coordinator Dominica China Friendship Hospital 17672762199
Timeline
Community Health Aide
Ministry Of Health And Social Services
07.2021 - Current
Administrative Assistant
Ministry Of Health And Social Services
11.2018 - 10.2020
Customer Service Representative
Clear Harbour
01.2015 - 01.2016
Salesclerk/Assistant Secretary
ASI Service Centre
01.2014 - 01.2015
Inventory & Stock-taking Clerk
Save- A- Lot Super Market
01.2011 - 01.2012
Secretary Personnel
Avis Car Rental Company
01.2010 - 01.2011
High School Diploma -
Pierre Charles Secondary School
Certificate in Pre-Health -
Dominica State College