Anna Benjamin
Belfast
Summary
I am an ambitious, self-motivated, and detail-oriented professional eager to
enhance my skill set through hands-on experience in human resources. I possess an excellent understanding of industry protocols and regulatory requirements. With solid administrative and task management skills, I am dedicated to creating positive workplace environments and ensuring efficiency.
As a quick learner, I readily embrace opportunities for training and development to enhance my capabilities and ensure I can perform assigned tasks with proficiency and confidence. My goal is to contribute meaningfully to business operations while supporting team dynamics and fostering a culture of continuous improvement.
Overview
33
33
years of professional experience
Work History
Receptionist/Administrative Assistant
Archipelago Trading Limited
11.2021 - Current
- Improved customer satisfaction by effectively handling all front desk inquiries.
- Coordinate with departmental managers to address specific requests and inquiries from senior managers.
- Managed Petty Cash for Maintenance Manager
- Preparation of monthly business meeting minutes for the Warehouse/Distribution Department
- Operated a multi-line telephone system to manage approximately 50 incoming calls efficiently, ensuring clear communication flow within the company
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, which improved the overall functionality of the office.
- Ensured confidentiality by following proper procedures for handling sensitive information.
Manager/Human Resource Officer
Amsbe Ltd
01.2010 - 10.2019
- Managed and motivated employees to enhance their productivity and engagement at work.
- Completed several tasks within designated timeframes.
- Ensured a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listened to concerns and found suitable compromise.
- Supervised staff at Amsbe Ltd's sub-companies: Amsbe Autos, Quest Auto Rental, Amsbe Electronics, and Amsbe Garage.
- Custom Brokerage Services
- Basic Accounting & Payroll
- Secured new business opportunities with successful networking events.
- Led performance reviews, and identified areas for improvement.
- Cultivated strong relationships with clients to secure repeat business.
- Maintained inventory control, and reduced stock shortages.
- conducted recruitment and exit interviews, leveraging employee feedback to refine workplace practices continuously
- Managed and motivated employees to be productive and engaged in work.
General Manager/Human Resource Officer
Dolphin Resorts Ltd.
03.2003 - 05.2011
- Oversaw financial performance and managed expenses to ensure financial stability and promote long-term organizational growth.
- Improved efficiency by coaching and mentoring staff on management principles and company procedures.
- Monitored cash discrepancies and inventory shrinkage, while conducting recruitment and exit interviews to refine workplace practices.
- Successfully formulated and executed various HR functions, including employee shift scheduling. Monitored employee attendance and punctuality, addressing recurring issues promptly to prevent long-term habits.
- Managed all aspects of daily operations to ensure the smooth functioning of the organization.
- Book keeping & Payroll
Executive Secretary
Dolphin Resorts Ltd.
08.1996 - 03.2003
- Supervision of office personnel and all security measures
- Managed emails and other correspondence to improve communication and streamline business processes
- Drafted correspondence while maintaining a professional tone and clear communication.
- Maintained an organized record-keeping system, improving ease of access to information.
- Delivered high-quality support, managing administrative tasks such as screening calls, organizing schedules, and all while consistently upholding the highest standards of office efficiency.
- Banking and Financial record-keeping
- Managed confidential documents with the highest level of discretion and security.
- Managed confidential documents with the highest level of discretion and security.
Receptionist
Castaways Beach Hotel
01.1996 - 08.1996
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Scheduled and confirmed bookings
- Filing
- Answered and directed incoming calls using telephone systems
- Processed payments
- Responded to inquiries from callers seeking information
- Confirmed appointments, communicated with clients, and updated client records
- Maintained an organized reception area for a professional business environment.
- Reduced waiting times through effective time and resource management.
Administrative Assistant
Joseph Serrant Law Office
04.1993 - 01.1996
- Supervised staff
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments
- Maintained office supplies inventory by checking stock and ordering new supplies on time.
- Receiving payments and issuing receipts
- Prepared Magistrate's Court and High Court of Justice Writ of Summons
- Monitored employee attendance and punctuality, addressing repeat problems quickly to prevent long-term practice
- Coordinated office operations by handling phone inquiries, managing correspondence, and overseeing office cleanliness.
- Expedited document filing system featuring a new and organized method.
- Handled bookkeeping responsibilities, which included invoicing and tracking expenses.
- Managed sensitive information with discretion, ensuring a high level of confidentiality at all times.
- Composed professional letters, emails, and memoranda for effective business communication.
Assistant Book Binder
Purcell Christian
02.1992 - 03.1993
- Assisted in repairing and restoration of law books at the Government's Law Library
- Managed time efficiently to complete all tasks within deadlines.
Education
Certificate -
Asycuda World Declaration Module
2010
Executive Diploma (Incomplete) - Business Management
CaveHill School of Business UWI
Barbados2008
Associate of Arts - Tourism & Hospitality
Dominica State College
Stockfarm, Dominica05.2006
Advanced Diploma - Travel & Tourism
Cambridge University
2004
Advanced Level Core Certificate - Travel & Tourism
Cambridge University
2004
Certificate - Effective Marketing & Communication
University of New Orleans
2000
Diploma - Secretarial Administration
London Chamber of Commerce And Industry
2000
High School Diploma -
Wesley High School
Roseau1991
Skills
- Business Correspondence
- Customer and Client Relations
- Staff Management
- Organizational efficiency
- Microsoft Office
- WinJewel
- Asycuda World
- Multitasking ability
- Discretion and Confidentiality
- Verbal and Written Communication
- Team player
- Detail Oriented
REFERENCES:
Mr. Stewart Paris
Manager Stewco Construction Co. Ltd.
Telephone# 235-7433
Mr. Bernard Henry
Compliance Manager
Dominica Social Security
Telephone# 255-8311
Dr. Curvin J. Ferreira
Amsbe Ltd.
Telephone# 275-0071
Timeline
Receptionist/Administrative Assistant
Archipelago Trading Limited
11.2021 - Current
Manager/Human Resource Officer
Amsbe Ltd
01.2010 - 10.2019
General Manager/Human Resource Officer
Dolphin Resorts Ltd.
03.2003 - 05.2011
Executive Secretary
Dolphin Resorts Ltd.
08.1996 - 03.2003
Receptionist
Castaways Beach Hotel
01.1996 - 08.1996
Administrative Assistant
Joseph Serrant Law Office
04.1993 - 01.1996
Assistant Book Binder
Purcell Christian
02.1992 - 03.1993
Certificate -
Asycuda World Declaration Module
Executive Diploma (Incomplete) - Business Management
CaveHill School of Business UWI
Associate of Arts - Tourism & Hospitality
Dominica State College
Advanced Diploma - Travel & Tourism
Cambridge University
Advanced Level Core Certificate - Travel & Tourism
Cambridge University
Certificate - Effective Marketing & Communication
University of New Orleans
Diploma - Secretarial Administration
London Chamber of Commerce And Industry
High School Diploma -
Wesley High School
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